190 Emplois pour Customer Service - France

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Customer Management
**Job Sub** **Function:**
Customer Service Operations
**Job Category:**
Professional
**All Job Posting Locations:**
Issy-les-Moulineaux, France
**Job Description:**
En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication. Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.
Vous contribuez à l'optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.
**Activités principales**
- Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
- Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
- Traiter manuellement les commandes EDI et eCommerce tombées en erreur
- Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
- Gérer les notes de crédit et de débit
- Gérer les créations et modifications de comptes client
- Suivre les retours
- Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
- Gérer des rappels produit
- Gérer des appels sortants
- Soutenir les partenaires commerciaux
- Soutenir les initiatives de vente et de marketing
**Connaissances, compétences et aptitudes requises**
Indispensable:
- Bilingue Anglais/Français
- Maîtrise du Neerlandais
- Expérience dans un Service Client, de préférence en centre d'appels.
- Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
- Esprit d'équipe, motivation et engagement
- Capacité à communiquer ouvertement à l'écrit et à l'oral
- Approche proactive de la résolution des réclamations
- Bonnes compétences en informatique, y compris la saisie de données
- Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
- Compétences organisationnelles, numériques et administratives
Souhaitable
- Connaissance / Compétences SAP
- Compétences Microsoft Office (Excel, Outlook, Word, Power Point)
- Connaissance d'une 3ème langue (en plus du français et anglais)
- Compréhension du domaine de la santé oculaire ou expérience au sein d'une structure de santé oculaire
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Job description : Customer service representative (Premium services team)
Organization : Customer Service
Main objective of the position:
You are the privileged contact for our x customers. We are used to working in a matrix organization: in external contact with suppliers/manufacturers and internally with all our cross-functional teams (sales, purchasing, logistics, finance, technical support, etc.), we need your skills to achieve our objectives! You prioritize customer joy and focus on finding solutions. Your top priority is to make our customers happy. Joining us means being part of a varied and complementary team! The successful candidate will have a positive, active demeanor and a willingness to accept a wide range of assignments, those described below, but not limited to:
Your main tasks and responsibilities will be to:
· Handle customer requests by email or phone (quotes, orders, order tracking, complaints, etc.)
· Guide clients and collaborate effectively with cross-functional teams for any special requests.
· Guarantee a high quality and consistent customer experience for all our customers by earning their trust every day and facilitating our daily transactions.
· Collaborate and be a vector of continuous improvement, so that our European processes are efficient, scalable and reproducible.
· Be part of a committed, reliable and responsible team that strives to get it right the first time.
Personal Qualifications and Aptitudes:
· You hold a bachelor's degree and up to BAC + 3 or you have a first experience in customer relations
· You are fluent in French and English (minimum level B2)
· You are comfortable with Microsoft Office and/or have previously worked with an ERP or CRM
· You have the ability to work independently and as part of a team
· You have excellent communication (written and verbal) and interpersonal skills
· You have a strong customer focus
· You have good listening skills and are flexible
· You enjoy working in an ever-changing environment
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Customer Service Representative (m/f/d)
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Hamburg , France
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 3 years
Professional status : Employees / Staff
Spoken language(s) :
English Fluent
German Fluent
#
Apply with one click Any questions ?
**Job Description**
As a key member of the global Safran Group, Safran Helicopter Engines Germany stands as a center of excellence for helicopter engine innovation, serving Central, Northern and Eastern Europe as well as Central Asia. Our employees of 78 highly skilled professionals from over 15 nations combine advanced technological expertise with deep industry experience to deliver reliable and high-performance engine solutions. These engines power critical missions across a wide range of applications, including emergency services and defense operations.
Our new HanSafran facility in Norderstedt, covering 6,000 m², shows our strong commitment to sustainability and climate-neutral operations. Safran Helicopter Engines Germany continues to focus on innovation, quality and customer satisfaction, aiming to be a leader in the aerospace industry. Our mission: To keep our customers flying!
For our Front Office team, we are currently looking for you as
Customer Service Representative (m/f/d)
UNLIMITED - FULL TIME - 40 HOUR-CONTRACT
Your mission:
You are driven by the fulfillment of customer needs for excellent customer satisfaction and ready to be part of the fascinating world of helicopters?
As our future Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product and services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.
Your responsibilities:
- Act as the main point of contact, providing clear and supportive communication to create a smooth and positive customer experience
- Understand customer needs and work closely with internal teams to offer tailored solutions that truly add value
- Prepare and oversee commercial offers with attention to detail, ensuring all documentation is accurate and deliveries meet deadlines
- Keep organized and up-to-date records of customer interactions and accounts while ensuring full compliance with contract terms
- Proactively follow up after service completion to confirm satisfaction, address feedback and build lasting customer relationships
**Job Requirements**
Your skills & qualifications:
- Completed vocational training or higher education diploma in business administration or a related field
- Several years of experience in customer service or client relationship management, preferably in the aerospace industry or international environment
- Solid understanding of contract terms as well as commercial processes
- Strong problem-solving abilities with a customer-focused mindset
- High level of organizational skills and attention to detail
- Excellent communication skills in both fluent German and English; French language skills are a plus
- Familiarity with SAP system and MS Dynamics preferred
Your benefits:
- A responsible position in a future-oriented, international company that values innovation
- 30 vacation days, flexible working hours, mobile working and modern work tools to help you perform at your best
- 40 training hours per year for your continuous development
- Intensive onboarding with internal networking events
- Attractive compensation and comprehensive social benefits, such as
- Supplementary health insurance
- Company pension scheme
- Transportation allowance or full cover of your German ticket
- Net income booster benefits
- Participation in our share savings plan and corporate benefits
- Free of charge health check-ups, adjustable tables and participation in sports events
- Company leasing of bicycles
- An annual budget for individual specialist literature
and much more.
However, above all, we like to celebrate our successes! Whether a new contract signature, award winnings, summer festivals, Christmas parties or kick-off activities, employee events are part of our corporate culture!
Are you ready to take your career to new heights?
Please apply online and inform us about your earliest possible start date and your salary requirements.
We look forward to receiving your application! In case of any question, please do not hesitate to contact our HR Business Partner, Johanna.
Contact Details
SAFRAN Helicopter Engines Germany GmbH
Johanna Rathjen - HR Business Partner - Tel. +49 (0) - E-Mail: (email protected)
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Locate your future workplace**
Borsteler Chaussee
Hamburg
France
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Customer Service Representative (activité réparation) F/H
Company : Safran Power Units
Job field : Sales & Marketing
Location : Toulouse , Occitanie , France
Contract type : Permanent
Contract duration : Full-time
Required degree : Master Degree
Required experience : First experience
Professional status : Professional, Engineer & Manager
Spoken language(s) :
English Fluent
#
Apply with one click Any questions ?
**Job Description**
Et s'il était possible d'intégrer un grand groupe tout en travaillant dans une société à taille humaine ? C'est ce que Safran Power Units vous offre ! Notre société est spécialisée dans l'aéronautique civil et militaire et conçoit principalement trois produits : groupe auxiliaire de puissance, turboréacteurs et systèmes de démarrage.
Au sein de la direction Programme, Commerce et Support, le Customer Service Representative (CSR) est en charge d'un portefeuille de clients internationaux. Il est la voix du client en interne et a pour mission de garantir une bonne relation client, de décliner les besoins en interne pour assurer la satisfaction clients.
Vos principales missions seront :
- Assurer une communication régulière et pro-active avec les clients pour le suivi et la gestion des commandes, mais aussi avec les partenaires internes ;
- Administrer, gérer et coordonner les commandes dans le respect des règles contractuelles et réglementaires jusqu'à la livraison ;
- Décliner les besoins clients en interne et fournir aux métiers concernés une vision globale des attentes des clients ;
- En collaboration avec le Customer Support Manager élaborer les offres et proposer des solutions customisées pour répondre au besoin des clients ;
- Administrer et suivre les réclamations clients ;
- Gérer la facturation et le recouvrement.
Ce poste est soumis à des exigences de permanences possibles :
- fins de mois (en soirée ou samedi)
- périodes de fermetures usine (fermetures été - fin d'année.)
Des déplacement occasionnels chez les clients seront à prévoir.
**Job Requirements**
Vous souhaitez intégrer un environnement stimulant , vous aimez les challenges et travailler en équipe.
La satisfaction client est votre priorité.
Vous maitrisez SAP domaine ventes.
Vous avez une expérience dans le secteur industriel - idéalement aéronautique.
**But what else? (advantages, specific features, etc.)**
Rejoindre Safran Power Units, c'est intégrer un grand Groupe :
- Valorisant la diversité et l'inclusion
- Encourageant le développement des compétences et des parcours de carrière.
- Offrant de nombreux avantages (couverture santé et retraite, CSE, restaurant d'entreprise.)
Nous avons suscité votre curiosité ?
Rendez-vous sur pour avoir plus de détails sur notre structure et ce que nous pouvons vous offrir !
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Power Units is specialized in designing and manufacturing auxiliary generators and starter systems for civil and military aerospace, jet engines for missiles and target drones. The company is a world leader in its field with over 21,000 systems delivered worldwide since its inception in 1961.
Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities.
**Locate your future workplace**
Pont de Rupe31200
Toulouse
Occitanie France
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
+ Maps are available under theOpen Database Licence ( .
+ © OpenStreetMap ( contributors.
+ © Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.