436 Emplois pour Technical Support - France

Provide technical support and assistance in the area of Marine assurance for all types of vessels supporting offshore marine operations of the Company (e.g. logistics, drilling rigs, diving support vessels, floatels, construction vessels).

This will include but not be limited to:

1. Perform quality control of submitted OVID inspection reports commissioned by the Company as per OCIMF quality standards.
2. Review the close out proposals made by vessel technical operators in the OVID inspection reports and prepare a recommendation for the vetting decision issued by the Company.
3. Provide ad-hoc marine advice and consultancy as and when required, such as technical analysis for vessels selection.

It is essential for the incumbent to be fluent in English and able to report effectively in writing.

Hold or have held Merchant Marine Master or Chief Engineer certification (unlimited tonnage / power).

Hold or have held OVID accreditation.

Minimum 10 years of experience, with at least half as Master or Chief Engineer on a complex offshore support vessel (e.g. diving support or construction vessels).

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Paris, France

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42d723b99461

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28.06.2025

12.08.2025

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Description

We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.

The right candidate should have various technical capabilities and customer-centric approach.

Requirements

• BSc. in Computer Science or Engineering
• 3+ years' experience in a customer-facing technical position
• Knowledge of C/C++, Java, or similar programing languages
• Knowledge of Linux
• Excellent interpersonal and communication skills
• Ability to travel internationally 30% of the time
• Fluency in English

Advantage to those who also have:

• Knowledge of Automotive industry and experience
• Multi-disciplinary product experience
• Scripting and/or NoSQL DB knowledge
• Knowledge of RTOS (QNX, Integrity, etc.)
• Proficiency in speaking/writing in additional languages

Location: Primarily based in Greece with opportunities for hybrid or onsite roles depending on the Project.

Language Requirements:

• Proficiency in Portuguese at C1 level.
• English proficiency at B2 level, for communication and training purposes.

Key Responsibilities:

• Provide comprehensive customer support services, addressing inquiries through calls and emails related to automotive and financial products.
• Analyze and troubleshoot issues with speed and professionalism, ensuring effective communication with the relevant departments and colleagues.
• Support financial institutions in detecting and preventing financial crimes, ensuring regulatory compliance with security and professionalism.
• Manage road assistance cases for automotive breakdowns by identifying the problem, coordinating with appropriate dealers or third-party services, and ensuring resolution through on-site repair or towing.
• Address customer service inquiries and complaints related to sales, service, dealership, products, and repairs through multichannel communication.

Working Conditions:

• Working hours primarily from Monday to Friday, with shifts possible between 09:00 and 19:00 for onsite roles.
• For remote roles, shifts may vary depending on customer demands and service requirements.

Salary & Benefits:

• Base gross salary of 1,045.72€ with performance bonuses of up to 10%.
• Additional holiday bonuses and compensation for working Greek official holidays and overtime.
• Both roles provide relocation support, including a flight ticket, hotel stay, and assistance in securing accommodation.
• For positions involving financial crime detection, a clean criminal record concerning financial crimes is mandatory.
• Public social security and private health coverage included.

Competencies & Skills:

• Excellent written and verbal communication skills in both Portuguese and English.
• Strong problem-solving and analytical skills with a logical approach to resolving issues.
• Proficiency in using PCs, navigating desktop environments, and utilizing internet applications and software.
• Ability to follow technical troubleshooting steps and navigate mobile software (Android & iOS).
• Adequate typing speed of 25 wpm with 85% accuracy.

Training & Development:

• Three weeks of thorough training with experienced trainers, conducted in English.
• Training and some job roles may require attendance at the office premises in Greece for team integration and skills enhancement.

This role is ideal for candidates who are skilled communicators with a passion for customer service and problem-solving. They must be comfortable working across a range of queries from technical road assistance to financial crime analysis and should be prepared to work in a fast-paced environment.

• Provide technical support and training to distribution service providers.

• Troubleshoot technical issues encountered in distribution systems to ensure a smooth delivery process.

• Assist the team in developing and presenting technical solutions.

• Participate in the testing and evaluation of distribution systems, and provide improvement recommendations.

• Write and maintain technical support documentation and the knowledge base.

• Monitor and analyze technological trends in the distribution field to guide the company’s technical direction.

• Degree in logistics management, information technology, or a related field.

• Experience in technical support for logistics or distribution systems.

• Knowledge of the operational principles of logistics and distribution management systems.

• Skills in debugging and problem-solving systems.

• Excellent communication and customer service skills.

• Ability to work independently and solve complex technical problems.

• Attractive salary package with industry-leading benefits and annual bonuses tied to your achievements and performance.

• Opportunities for rapid advancement and professional development.

• Company car, commuting allowance, and phone allowance based on business requirements.

• A local, young, flexible, friendly, and dynamic team.

• Holiday gifts, festive activities, and regular original team-building events.

At Toucan, we believe data should tell a story. Our mission is to make data accessible and impactful for everyone through intuitive and powerful data visualization tools. Join us in helping businesses transform their data into actionable insights!

Impactful Work: Help clients unlock the power of their data through cutting-edge data visualization tools.

Learning Opportunities: Gain hands-on experience with Toucan’s software, data integration, and client consulting.

Collaborative Environment: Join a diverse team of developers, designers, and business professionals who value teamwork and innovation.

Vibrant Culture: Enjoy a welcoming, inclusive atmosphere with regular team events and a focus on work-life balance.

Flexibility: Enjoy the freedom to work remotely or from our vibrant office space.

As a Technical Support Engineer within our Product Specialists team, you will play a key role in:

Providing technical support for our trained app designers and administrators, helping them to always make the best possible use out of our fast-evolving product and transforming problems into scalable solutions, working hand in hand with our R&D team.

Supporting the delivery of high-quality data visualization projects and ensuring our clients achieve their business goals through data-driven insights.

Client Application Designer Support

Level 2 Technical Support : Provide advanced support both in English and French for production applications, collaborating with the R&D team on level 3 issues when necessary.

Data Issue Resolution : Troubleshoot and resolve data-related issues within client environments, ensuring pragmatic and efficient solutions.

Scalable Solutions : Turn recurring problems into scalable, long-term fixes by working closely with the R&D team to improve product reliability and performance.

Technical & Data Assistance : Respond to questions from Application Designers regarding data integration and technical implementation in Toucan Toco.

Feedback Management : Centralize, categorize, and prioritize feedback to help improve the product and align it with user needs.

Expert Guidance : Act as a subject matter expert, sharing data visualization best practices and supporting designers in creating impactful applications.

Technical Vulgarization : Translate complex technical concepts into accessible language for non-technical stakeholders, ensuring shared understanding across teams.

Join a Well-Established Company : Become part of a robust organization with nearly a decade of experience and a solid foundation for growth.

Work on Real Client Projects : Collaborate with cross-functional teams and make a tangible impact by contributing to meaningful, client-facing initiatives.

Autonomy and Ownership : Enjoy a high level of independence—your initiative, creativity, and ideas are not only welcomed but encouraged.

Build a Must-Have SaaS : Contribute to a platform that's essential in today’s data-driven world. Analytics is more critical than ever, and you’ll help deliver it where it matters most.

Data Visualization Tools : You have hands-on experience with Toucan or other Business Intelligence platforms such as Power BI, Tableau, Qlik, Looker, or Excel.

Data Handling : You're comfortable working with datasets—cleaning, preprocessing, and transforming data. You have strong skills in at least one data preparation language like SQL, Pandas, or MongoDB.

Modern Data Stack : You’re familiar with modern data infrastructure, including cloud data warehouses like PostgreSQL, Google BigQuery, Snowflake, or Amazon Redshift, as well as ETL tools.

Bilingual Fluency : Fluent in both English and French.

Communication & Pedagogy : Able to clearly explain complex data concepts to non-technical audiences, making insights accessible and actionable.

Customer-Oriented : Deeply focused on understanding client needs and delivering solutions that create real value.

Problem-Solving : Proactive in identifying issues and skilled at developing effective, practical solutions.

Adaptability & Agility : Thrive in a fast-paced, ever-changing environment and eager to learn and apply new tools and technologies.

Collaboration & Teamwork : Work well in cross-functional teams and actively contribute to a supportive, collaborative culture.

Tell Us!
Share a personal success you're proud of—just two lines in your email. No need for a cover letter!

First Call: A casual conversation to get to know each other (within 1 week of application).

Second Call/ Technical Interview: A mix of fit and technical interviews to assess your skills and alignment with our values.

Third Call: A final interview with one of our founders.

Decision: You’ll receive a response within 2 weeks of the final interview.

• Technical Support Engineer
• • Paris
  • CDI

• Postuler

À propos

**Incepto Medical

Saving Time. Saving lives. Together. **

Incepto co-creates and distributes AI applications for medical imaging - Bridging the gap between Physicians and the Tech world.

Incepto forms a passionate, expert and humble team, promoting collaboration and centered on customer and patient needs.

Descriptif du poste

Join us as Technical Support Engineer .

Join us and take on the challenge of AI in Medical Imaging!

Together!

Mission:

As a Technical Support Engineer, you will be the first point of contact for our clients experiencing technical issues. You will troubleshoot, diagnose, and resolve technical problems while providing exceptional customer service. Your expertise will ensure that our clients can effectively use our products and services.

As a main point of contact for our customers, you will be an important source of information for the R&D, Data Science, Product and Customer Success teams.

To achieve this mission, you will:

• Set up and provide customer support for the effective operation of software medical applications.

• Troubleshoot and diagnose technical issues to provide quick and efficient solutions.

• Conduct proactive monitoring of client systems to identify and address potential issues before they escalate.

• Manage and facilitate installed base upgrades, ensuring smooth transitions and minimal disruption to client operations.

• Collaborate with multiple teams to escalate and resolve complex problems.

• Create and maintain technical documentation and FAQs internally and for customers.

• Raise customer feedbacks and propose evolutions for new releases of our products and our partner's products.

• Follow Quality Management System procedures and guidances.

Profil recherché

Bachelors/master’s degree (or equivalent) in Computer Science or bioengineering, you have significant experience in healthcare and information systems.

Qualifications/Requirements:
• Excellent technical awareness (Database, OS installation, script generation, VM, Remote control, etc…).

• Experience in TCP/IP and network configuration.

• Excellent interpersonal skills.

• Customer focus.

• Fluent in French and English.

• Strong problem-solving skills and attention to detail.

Desired skills:
• Passionate with technology and innovation applied to medical domain.

• Previous experience of healthcare IT technologies, such as IT professional already working with PACS, RIS or PAS clinical information systems

• Familiarity with design controls in an FDA regulated environment

Process de recrutement

2 to 3 interviews. Hiring process closed in a few days.

Informations complémentaires

• Type de contrat : CDI
• Date de début : 15 octobre 2024
• Lieu : Paris
• Télétravail ponctuel autorisé

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