177 Emplois pour Saint Paul Lès Durance - France

The Big Picture

As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.

What's in it for You

• Experience personalized career journeys with growth-oriented development opportunities.
• Engage in purpose-driven work that makes a positive impact on society.
• Be part of a values-driven culture that fosters inclusivity and innovation.
• Placeholder for local benefits
• Strong technical support and mentoring.
• Meaningful work with professional customers.
• Focus on career development.
• A package including of salary, commission, company car, private healthcare, life insurance, and more.

Your Superpowers in Action

• Diagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction.
• Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly.
• Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures.
• Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved.
• Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis.
• Collaborate with cross-functional teams including Global Technical support and Quality assurance to address product improvements based on field experience.
• Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations.

Basic qualifications

• Bachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field.
• Minimum 10 years of experience in a customer-facing technical support or service engineering role.
• Demonstrated expertise in troubleshooting complex technical systems and equipment.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences.
• Willingness to travel up to 50% of the time to customer sites on TERRITORY .
• Full driving license

Preferred qualifications

• Experience with life sciences, diagnostics, or laboratory instrumentation.
• Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA).
• Proficiency in both English and French languages.
• Experience in Service management software used for reporting Service activities
• Background in training customers on technical products and systems.

We offer financing solutions for the purchase of new or second-hand cars, regardless of any make, model and age.
Therefore, we are looking for competitive colleagues, with a positive attitude, sales and communication skills, to help us achieve our ambitious plans
Your responsibilities will be:
Receiving and managing financing applications from our partners;
Contacting customers by phone, directing them to the right financing solution for them;
Operation of financing applications in the dedicated IT system;
Providing telephone support to our clients and partners;

The ideal candidate:
Experience of at least 1 year in a Call Center, preferably in the banking field;
Exceptional communication skills;
Sales and negotiation skills;
Customer orientation and solutions;
Knowledge of the Microsoft Office package – intermediate level.

What do we offer?
Fixed salary and competitive bonuses depending on performance;
Career development opportunities;
Medical insurance and fruit at the office;
A cool, young team, ready to help you at any time

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics . For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health . Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Vous êtes un manager expérimenté et passionné par le service client et les environnements techniques exigeants ? Rejoignez-nous pour piloter une équipe dédiée au support applicatif au sein du Centre de Relation Client des Opérations Commerciales Clinique France.

Rattaché au responsable du Centre de Relation Client, basé à Craponne (Rhône), vous prenez la responsabilité opérationnelle et managériale d’une équipe de 8 collaborateurs en charge du traitement des demandes clients (laboratoires, professionnels de santé, distributeurs).

Quelles seront vos responsabilités?

• Manager, animer, encadrer et accompagner l’équipe au quotidien (organisation, montée en compétences, performance individuelle et collective)
• Garantir un haut niveau de satisfaction client en support du développement commercial
• Piloter l’activité de support : suivi des indicateurs, respect des SLA/SLO
• Collaborer activement avec les équipes filiale France (service client terrain, marketing, vente, supply chain, qualité) et les équipes de support global.
• Participer à l’optimisation des processus et des outils internes.

Qui êtes-vous ?

• Vous avez une expérience confirmée en management d’équipe (5 ans min) en Service Client ou dans les Ventes, idéalement dans le secteur de la biologie clinique.
• Doté d’une forte orientation client.
• Capacités d’organisation, de rigueur et d’autonomie
• Vous savez écouter, comprendre, convaincre et transmettre.
• Vous êtes à même de diriger et développer une équipe
• Vous maitrisez les outils CRM (Customer Relation Management),
• Votre adaptabilité et votre engagement sont également des points forts pour ce poste
• Votre niveau d’anglais est professionnel

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics . For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health . Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Position: Customer Support Team Manager - Clinical Operations

Based at Craponne (Rhône), you will report to the Customer Relationship Center Manager and take operational and managerial responsibility for a team of 8 members handling customer inquiries (laboratories, healthcare professionals, distributors).

Key Responsibilities:

• Manage, lead, and support the team daily, focusing on organization, skill development, and performance.
• Ensure a high level of customer satisfaction to support business growth.
• Oversee support activities by monitoring key indicators and ensuring SLA/SLO compliance.
• Collaborate actively with French subsidiary teams (field customer service, marketing, sales, supply chain, quality) and global support teams.
• Participate in optimizing internal processes and tools.

Ideal Candidate Profile:

• Minimum 5 years of proven team management experience in Customer Service or Sales, preferably in clinical biology.
• Strong customer orientation.
• Excellent organizational, rigor, and autonomous working skills.
• Effective listening, understanding, persuasion, and communication skills.
• Ability to lead and develop a team.
• Proficiency with CRM tools.
• Adaptability and commitment.
• Professional level of English.

bioMérieux is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

• Lille
• CDI
• Postuler
  
  

• Développement et gestion des relations avec les intégrateurs
• Construire et maintenir des relations solides et durables avec nos intégrateurs.
• Gérer l'ensemble des relations avec les intégrateurs dans votre périmètre.
• Servir de principal point de contact entre Exotec et ses intégrateurs.
• Amélioration de la performance des intégrations
• Superviser les mesures de performance des produits Exotec.
• S'assurer que nos solutions atteignent les niveaux de performance requis pour satisfaire nos intégrateurs et clients.
• Identifier et traiter les problèmes clés rencontrés par les intégrateurs pour garantir une expérience fluide.
• Analyse des besoins et développement du réseau d'intégrateurs
• Comprendre en profondeur les besoins et attentes des intégrateurs.
• Contribuer à l'évaluation et la qualification de nouveaux intégrateurs afin de développer notre part de marché.
• Assurer une coordination efficace avec l'équipe Integrator Success pour garantir la satisfaction des intégrateurs.
• Pilotage et suivi des performances
• Définir des KPIs pour mesurer la qualité et la performance des intégrateurs.
• Organiser des revues commerciales avec les intégrateurs et les parties prenantes internes.
• Mettre en place des actions correctives et des plans d’amélioration continue en fonction des retours terrain.
• Superviser les accords contractuels avec les intégrateurs pour garantir le respect des engagements et des niveaux de service. pour optimiser la gestion des partenaires.
  
  

• Diplômé(e) d'une formation Bac+5 en ingénierie ou en école de commerce
• Expérience de 15 ans minimum sur des fonctions similaires
• Solide compréhension des enjeux de l’intégration de solutions technologiques et robotiques.
• Capacité à gérer plusieurs partenaires et à construire des relations de confiance à long terme.
• Excellentes compétences analytiques et capacité à prendre des décisions stratégiques.
• Compétences en négociation
• Anglais professionnel requis
  
  

• Couverture mutuelle et prévoyance santé compétitive
• Primes collectives et attribution de BSPCE
• Politique famille avantageuse
• Programme de mobilité interne et internationale
• Nombreuses opportunités de formation et de développement
  
  

• Type de contrat : CDI
• Lieu : Lille
• Unknown