5 Emplois pour Services - Toulouse

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Collaboration Client Partner at NTT DATA, you will be our seasoned subject matter expert and a key player driving quota-bearing sales. Your primary responsibility will involve partnering with service teams to identify, develop, and manage service and outsourcing deals. Acting as the client's trusted advisor, you will use your consulting-led sales skills to engage with decision-makers and close opportunities.
You will work directly with clients at various levels, alongside internal sales expert teams and post-sale delivery teams, to ensure the client's needs are met. Your role includes building deep, long-term relationships with clients to convert them to managed services clients, leading to multi-year renewals. You will champion our solutions, ensuring they align with the client's business outcomes and drive additional sales opportunities.
A significant part of your day will be spent on client engagement activities, understanding their needs, and working with internal teams to ensure those needs are met. Whether you are guiding stakeholders through complex multi-product/multi-vendor solutions or ensuring our delivery teams understand client requirements, your focus on client satisfaction will pave the way for future opportunities.
Leveraging your expertise, you will also drive the drafting and implementation of managed service deals, including commercial modeling and negotiation of contractual terms. Your role extends to supporting the sales process from pipeline management to final closure, ensuring we deliver on time and exceed client expectations.
You will help create and support commercial solutions, design deals that meet both client and organizational needs, and ensure a win/win outcome. By maintaining high service knowledge and industry insights, you will have meaningful conversations with clients and contribute to our internal knowledge base, sharing best practices and client challenges.
**To thrive in this role, you need to have:**
+ Demonstrated experience in selling complex managed services solutions to large enterprise accounts, involving C-suite engagements.
+ Proven track record in structuring large, multi-year profitable contracts.
+ Experience managing the entire sales process, including contracting and understanding legal implications.
+ Deep Knowledge of cloud infrastructure principles, video conferencing platforms, and platform-delivered services.
+ Conversant with a business outcome-led approach to sales and basic cybersecurity principles.
+ Financial acumen to discuss metrics, revenue, and expense control.
+ Strong relationships with clients at all levels, with expertise in networking with senior internal and external stakeholders.
+ Client-centricity with robust problem-solving, business acumen, and negotiation skills.
+ Ability to independently identify and qualify opportunities paired with an entrepreneurial mindset.
+ Bachelor's degree or equivalent in a technical or sales field.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills. Establishing effective monitoring setups for client infrastructure, auditing and analysing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
**To thrive in this role, you need to have:**
+ A moderate knowledge of voice, video, and other collaboration modalities.
+ A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre.
+ A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ The ability to communicate and work effectively across different cultures and social groups.
+ An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
+ Competence in planning activities and projects well in advance and adapting to changing circumstances.
+ The ability to maintain a positive outlook and work well under pressure.
+ Willingness to work extra hours when necessary.
+ Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
+ A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
+ A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .