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Technical Support Specialist

Cholet, PAYS DE LA LOIRE Euro London Appointments

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Description De L'emploi

Overview

Principal Consultant at Euro London Appointments - Multilingual IT and Technical

Are you looking for a new international challenge in France for 2025 focused on Technical Support for innovative software solutions?

Eager to use your Dutch and French language skills to make a real difference to our client’s customers, ranging from SMEs to large international groups?

Interested in a career in the dynamic city of Nantes or in the town of Cholet in the Pays de La Loire region of North West France?

If the answer to these questions is yes, why not read on?

Euro London’s client, a French and international leader in HR, payroll, time management and building access control and management software solutions, is currently looking for a fluent Dutch and French speaking Client Technical Support Specialist to be based in their offices in either Nantes or Cholet.

With 20,000 clients worldwide and 5 million users daily of their technology, our client is a renowned and fast-growing company with over 500 colleagues and part of a historic French group that is a by-word for a welcoming and successful family-owned business for over 160 years.

As the company’s client base expands, they’re looking to expand their multilingual and international client support team in either of the above locations to support this European and international growth.

Responsibilities
  • Providing technical support to clients using the client’s software, carrying out troubleshooting of incidents escalated from colleagues on the helpdesk team.
  • You’ll support the client’s distributors and end clients in the Dutch speaking markets (The Netherlands and Belgium).
  • You’ll analyse requests and decide on the best course of action to provide the most appropriate solutions to the client.
Qualifications
  • At least one previous experience in software-focused technical support in a Dutch speaking working environment or country.
  • A higher education qualification in an IT / Technical discipline.
  • Good experience with Windows, Linux, Linux command line, HTTPS, DNS and Networks.
  • A strong interest in providing customer support (B2B) and commitment to resolving problems.
  • Fluent Dutch and very advanced or fluent French are required; other additional languages (English, Spanish) are beneficial.
  • A curiosity for learning and collaboration within a small specialist team of software experts (you’ll receive full product training on joining) as well as for finding solutions using strong analytical skills.
  • You’re able to work independently when required and you’re a strong listener; these are vital attributes in the position.

*Note: A driver's license and car are required due to product training for 6-8 weeks in Cholet, which is an hour's drive from Nantes. If based in Cholet, a vehicle enables better mobility in the region. You can also be based in Nantes as long as you can commute on a hybrid basis to Cholet 3-4 days a week.

What’s in it for me?
  • You’ll join a dynamic international support team supporting the Dutch, French, English, German and Spanish speaking markets. There’s an excellent culture of inclusion and collaboration between different teams.
  • An onboarding and training programme from day 1 for 6-8 weeks, followed by continuous training and learning opportunities.
  • Hybrid work benefits (1-2 days a week depending on distance from the office).
  • A brand new workplace and buildings with sports facilities on a green campus in Cholet, with employee well-being and career development prospects across several areas (e.g., more technical posts, sales, client/internal training) or a collaborative shared-work space in the heart of Nantes if you work there.
  • Training will take place in Cholet, so a personal vehicle may be required for the first weeks if based in or working in Nantes.

If this sounds like the challenge you’re looking for to continue your career in 2025, why not apply today?

Employment details
  • Job function: Information Technology
  • Industries: IT System, Custom Software Development and Information Services
  • Employment type: Full-time

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