30 Emplois pour Marriott international - Paris

Notre Histoire
Avec un catalogue de plus de cinquante lieux, le groupe Paris Society, fondé en 2008 par Laurent de GOURCUFF, est un acteur incontournable de l'hospitalité en France. Le groupe compte plus de 1500 collaborateurs et développe ses activités autour de 5 pôles complémentaires créant des synergies entre des lieux et savoir-faire d'exception :
CLUBS
, nos institutions qui font bouger les nuits parisiennes.
TABLES
, nos restaurants et terrasses d'exception.
EVENTS
, notre portefeuille unique de lieux événementiels ;
CONSULTING
, le pôle conseil de toutes nos expertises, et enfin,
HOTELS
, résultat de tous nos savoir-faire pour transformer chaque escapade du quotidien en parenthèse inoubliable.

Nous recrutons un Coordinateur(-trice) Réservation& Guest Services, en alternance, pour rejoindre nos équipes du Pôle Hotels et Restaurantsau sein de Paris Society

Les Missions Principales
Le descriptifde poste exposé ci-dessous n'est pas limitatif et sera susceptible d'évoluer enfonction des besoins et/ou de l'activité de l'entreprise (flexibilité intra etinter services).
1- Relation Clients

• Vous êtes garant de la préparation minutieuse des arrivées de nos clients(arrivées VIP, arrivées de clients réguliers, clients des restaurants) eteffectuez les tâches d'anticipation et de préparation du séjour des clientsjusqu'à leur arrivée physique à l'hôtel.
• Vous êtes garant de délivrer la meilleure expérience possible à la clientèle etcontribuez à la satisfaction permanente du client en assurant une prestation dequalité conformément à nos standards de services.
• Vous maintenez une communication harmonieuse et efficace avec les autresdépartements de l'hôtel.
• Vous êtes en contact avec le client final pour les hôtels ou les concierges deshôtels ou les agents de voyage pour les restaurants du groupe par mail ou partéléphone avant le repas afin de préparer au mieux leur arrivée dans nosmaisons. Vous mettez tout en œuvre pour répondre à leur demande afin d'offrirun accueil des plus personnalisés.
• Vous représentez l'établissement et son haut standing en assurant l'accueiltéléphonique de façon courtoise et chaleureuse.
• Vous assurez la préparation, la gestion et le suivi des demandes clients pourl'organisation de leur séjour, vous alimentez et tenez à jour le cardex clientsur les différents systèmes mis en place
• Vous êtes responsable de l'organisation, de la planification et de lacoordination des activités et des expériences sur mesure pour les clients etles événements spéciaux, en créant des itinéraires personnalisés
• Vous avez une connaissance accrue de la clientèle Paris Society pour pouvoirles conseiller et anticipez leurs demandes de conciergerie ou demandesspécifiques en amont de leur séjour.
• Vous valoriser et faites la promotion des expériences clients proposées parl'hôtel et ainsi la promotion de l'hôtel, le développement et la fidélisationde la clientèle.

2- Techniques Métier

• Vous conseillez et renseignez le client sur les produits et les services del'établissement tout au long de sa réservation.
• Vous suivez les réservations individuelles, vérifier le débit des arrhes enfonction des politiques d'annulation de l'hôtel.
• Vous participez aux briefings et réunions avec l'équipe pour le partage desinformations, les succès et voies d'améliorations.
• Vous contrôlez chaque réservation et étudierles profils des clients (VIP, clients réguliers, long séjours, anniversaires,lune de miel.) pour personnaliser leur expérience.
• Vous supervisez la résolutionrapide et efficace des plaintes et préoccupations des clients en vous assurantque les actions correctives ont bien été effectuées et en informez votresupérieur hiérarchique.

Profil Recherché

• Niveau BTS ou Bac+3 en écolehôtelière ou équivalent.
• Bon niveau d'anglais demandé
• Polyvalence Guest relation/ Conciergerie/Réception
• Aisance rédactionnelle tant enfrançais qu'en anglais
• Avoir une excellenteprésentation ainsi qu'une bonne élocution.
• Avoir une connaissance dulogiciel Opéra Cloud ou TARS est un plus
• Faire preuve d'un très bonesprit d'équipe, de rigueur et de réactivité
• Une grande capacité d'écouteest nécessaire afin de comprendre les attentes d'une clientèle haut de gamme.

Job Title

Customer Service Manager

Location

Paris

Reporting to

EMEA Head of Customer Service

Job Description

The role of Customer Service Manager is to oversee the day-to-day customer service function, including assisting all Customer Service Coordinators with questions, concerns and demands that arise regarding orders and accounts. The Customer Service Manager reports to the Head of Customer Service.

Responsibilities

• Directly supervise and coordinate activities of Customer service coordinators in delivering and executing a high standard of customer service to both internal and external customers at all times.
• Produce orderbooks focusing on customer requirements and business targets
• Ensure your team has the tools and training required to successfully do their job by regularly and reviewing their performance.
• Coach and support the team to enable them to become the best they can be. Working on individual development with each team member.
• Have an overview of what is going on in your region, and feed back any successes and challenges to the Head of Customer Service .
• Keep track of your teams KPIs and support the team in understanding the importance of achieving them.
• Become an "expert" in your customer group
• Enter orders into SAP where required.
• Manage and input customer data including, pricing, part numbers and VAS
• Analyse order book and inform customers and sales teams of any challenges preventing the orders from shipping.
• Work with sales and logistics teams to identify and resolve any order risk or delays
• Ensure orders are accurate and as the customer requested them, by reviewing them prior to the shipping window opening.
• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one.
• Build and develop strong working relationships with external and internal customers.
• Assist customers with pricing, credits, invoices and terms.
• Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed; complete appropriate RA paperwork in timely manner.
• Provide strong support for all sales reps in terms of orderbook management information, and any associated risks to the orders.
• Approve or decline any necessary credits or returns .
• Seek improvements in efficiency and customer experience at every opportunity
• Oversee and ensure that customer VAS requirements are configured correctly and maintained to ensure customer requirements are consistently met and charge backs are minimized
• Support the Sales Directors and Sales team to ensure any strategic and commercial customer decisions are followed through
• Deputise in the absence of the customer service Senior Manager
• All other duties and special projects as assigned

Knowledge and Experience

Through demonstrable Customer Service experience, with some in a supervisory role, you must be able to demonstrate skill and knowledge in each of the following areas:

• Analytical and reporting capabilities.
• Ability to establish work procedures to improve efficiency and customer satisfaction.
• Good working knowledge of Microsoft Office, in particular, Excel
• SAP experience is desirable but not essential

Personal and Leadership

Through experience, you must be able to demonstrate:

• Excellent leadership and people management skills
• Very organized with strong attention to detail.
• Enthusiastic positive person who embraces work with a sense of urgency and persistence.
• Ability to work within a team environment, contributing and sharing best practices, resources and ideas
• An interest in sports and fashion would be highly beneficial
• Lead and develop the team
• Ability to understand and effectively utilize technical information
• Demonstrate initiative and positive attitude to enhance relationships and increase productivity of individuals and teams
• Demonstrate decision making capabilities

Qualifications and Achievements

Education

• Bachelor's degree is desirable
• Must have excellent written and spoken English language skills

About Us

Network Airline Services SARL France, was created in 1982, is part of the U.K.-based Network Aviation Group. As General Sales Agent (GSSA) for multiple airlines in France, we provide expert air cargo solutions that help our airline partners expand their market presence and maximize revenue.

The Role

The Customer Agent is not only there to do the bookings and update systems, they will be the first link between customers and the company as daily in direct contact with our suppliers and our customers. In addition, they will also be the link with our Sales Teams.

Key Responsibilities

• Creating flights in systems
• Book trucks when necessary
• Send Loading instructions to handling agent
• Informed customers on services offered
• Make bookings on the required flights
• Update the customer data base
• Creating and following claims as per airlines instructions and process
• Update all the booking systems when required
• May be asked to be on duty during weekends to reply to urgent queries, a maximum of weekend per month

Your Profile

• Fluent in
  French
  and
  English
• Strong communication and teamwork skills
• High attention to detail and accuracy
• Flexible and resilient in a dynamic environment
• Must be legally eligible to live and work in France
• Available for
  35 hours
  per week

If the above position appeals to you please send your CV/resume with a cover letter to:

Verity-Ann Harper / HR Administrator / E-mail:
-

Were Hiring Agent de Service Client Francophone Junior (H/F) Français + Anglais

Lieu : Lisbonne Sur site (DB Partnerships)

Votre prochain challenge, à votre rythme :

• Opportunité internationale au sein dune grande marque
• Environnement dynamique offrant de vraies perspectives dévolution
• Formation complète et accompagnement pour réussir
• Flexibilité sur les horaires et projets
• Bonus de bienvenue pour les projets sur site
• Pack relocation complet pour faciliter votre installation au Portugal : billets davion inclus, aide pour trouver un logement, assistance administrative
• Équipe conviviale et motivante où vos idées comptent

Exigences :

Français C2 ou natif

Anglais B2

Motivé(e), dynamique et prêt(e) à travailler dans une entreprise internationale

Documents acceptés : carte didentité UE / carte de résidence / Manifestação de Interesse / visas (en consultation)

Prêt(e) à évoluer, apprendre et rejoindre une équipe internationale à Lisbonne ? Envoyez votre CV dès maintenant

The Service Provider Manager will be responsible for coordinating and supporting external service providers during their site visits, ensuring smooth logistical execution and compliance with internal procedures. The role involves a mix of administrative tasks, documentation management, and direct interaction with visitors and suppliers.

Key Responsibilities

• Escort external suppliers and service providers across the site using designated company vehicles
• Manage documentation related to site access, interventions, and compliance records
• Archive and maintain accurate records in accordance with internal protocols
• Serve as a point of contact for external visitors, ensuring adherence to safety and operational guidelines
• Support coordination of supplier activities and ensure timely execution of scheduled interventions
• Perform routine administrative tasks to support site operations

Candidate Requirements

• Bachelor's degree in a relevant field (e.g., Life Sciences, Chemistry, Biology, Quality Assurance) or equivalent practical experience in a lab or QA setting
• Strong organisational skills with a high level of attention to detail
• Ability to manage repetitive tasks with accuracy and consistency
• Excellent communication and interpersonal skills
• Valid driving license (essential for site transport duties)

JOB TITLE:
Customer Service Manager (F/M)

REPORT TO:
Head of Aftersales

CONTRACT TYPE: CDI

ABOUT US

SAIC Motor
is represented in Europe as the owner of rapidly expanding
MG Motor Europe
.

SAIC Motor, the largest auto company listed on China's A-share market (Stock Code: , is a leading automaker in China, renowned for driving industry trends, accelerating innovation, and transforming from a traditional manufacturer into a comprehensive provider of auto products and mobility services.

In 2023, facing fierce price competition and rapid industry evolution, SAIC Motor maintained its focus on innovative transformation, leveraging market recovery to achieve structural growth. With vehicle sales surpassing 5 million units, SAIC Motor retained its top position in the domestic industry for the 18th consecutive year. The group's NEV sales and overseas sales reached historic highs of 1.1 million and 1.2 million units, respectively. Ranked 84th on the Fortune Global 500 list in August 2023, with a revenue of $110.6 billion, SAIC Motor has been among the top 100 for ten straight years.

MG, a British automotive icon established in 1924, is known for its sporty, value-for-money cars. The brand's classic sports cars, from the original MG 14/28 Super Sports to the all-electric MG4, have garnered global attention. Acquired by SAIC Motor in 2007, MG is experiencing rapid growth in Europe, offering practical and affordable vehicles. Designed in Marylebone, London, and manufactured in state-of-the-art facilities worldwide, modern MG cars are spacious and technologically advanced, merging European engineering with cutting-edge EV technology to lead drivers into a new era of mobility.

For more information, please visit our website
MG Motor Europe

Key Results/Accountabilities expected from the role

Your main responsibility will be on the following missions:

• Act as a "Voice of the Customer", collect feedback of customers on product design, product quality and customer concern, support MG to improve and provide customer expected product.
• Coordinate internal and external resources to resolve customer complaints efficiently. Apply goodwill policies fairly and effectively to ensure high levels of customer satisfaction.
• Track customer satisfaction scores and implement targeted improvement plans to continuously enhance the customer experience.
• In accordance with the French network development and management standards, support and guide dealers and authorized service centers on customer service best practices.
• Regular dealers visit, analysis of dealer user operation and management status, support dealers' continuous operation improvement, help them to implement MG service strategy and achieve user satisfaction goal, promote dealers' parts and accessories sales, and improve their profit.
• Actively work with MG EU HQ, instruct dealers to work in accordance with MG EU HQ standard including Parts & Accessories, Training, technical services, quality control, warranty business and service campaign.
• Actively collect the market trends and aftersales policies of other competing brands, feedback information to AS Manager for making further develop strategies.

Experience & Educational background & Expertise

• Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
• Minimum 5 years' experience in automotive aftersales or customer service, preferably with an OEM or Tier 1 supplier.
• Strong knowledge of vehicle service procedures, warranty processes, and dealer operations.
• Experience working with CRM systems and aftersales management tools.
• Excellent communication and conflict resolution skills.
• Proficiency in both French and English

Location

• Courbevoie

Be part of our
SAIC Motor France
team and apply now

Send your English and French CV to

All personal data collected will be used for recruitment and employment related purposes only.

Job summary:

The Customer Service Manager is responsible for overseeing, supervising and optimizing all related inspection process steps (order treatment & planification, appointment process, inspection post modification, inspection quality level, claims management, inspections selection suppliers). He/she ensures customer satisfaction and compliance with the company's commitments for SWE region (France, Spain, Portugal).

Who are you?

• Education skills : Bachelor's degree in business, or a related field. French C1 level, English B2/C1 level as a minimum, Spanish / Portugues B2 level is a real plus.

• Specific skills : Good level of local & English languages and writing, planning & organisation (time management), presentation and communication skills, process improvement methodologies (e.g.monitor and enhance management practice).

• Relevant work experience : > 7 years' experience in automotive/remarketing branch, robust and large management team background, process improvement, cross departmental collaboration

Specific tasks to be executed in this job:

1.Main missions :

• Manage several teams related to 3 main activities (inc. a call center) and support employee development. (30 people).
• Monitor and achieve quality/productivity/call center indicators (KPIs).
• Manage and coordinate Planning / Customer Relations / Quality within the SWE region.
• Manage and resolve Customer issues & complaints.

2.Supporting Customer journey :

• Develop and implement customer service policies and procedures
• Handle complex customer inquiries and escalations
• Collaborate with other departments to improve overall customer experience
• Analyse customer feedback and develop and implement strategies for improvement
• Prepare and present reports on customer service metrics to senior management
• Provide training and development opportunities for team members
• Foster a culture of continuous improvement and high performance
• Develop and implement strategies to optimize inspector/audit schedules and appointment planning
• Develop and implement quality improvement plans

3.Interactions with:

• Maintain clear and effective communication with both customers, internal teams about relevant processes and projects.
• Discuss the organization, processes, working methods, and any challenges or desired improvements with managers and employees.

4. Change management:

• Drive a culture of continuous improvement and innovation within the region

Job position:

Based in Roissy (Paris Nord 2), he or she will be involved in France, Spain, Portugal, HQ (Belgium) requiring some travels to support local or European projects. You report directly to the Operation Director as N-3 position and interreact with European teams and sales teams mainly. You have 3 teams to manage (30 people).

What's in it for you?

• Reward based on experience. A competitive salary supplemented with fringe benefits, such as a pension scheme, a mutual insurance company and a commuting allowance. Your pay is based on your experience and grows with your skills and ambitions.
• Flexible hours. Home office (2 day/week). You are a manager. You get 25 days off +"RTT".
• Meal Voucher

Why switch to Macadam? Because you are here.

. You 100% valued. You are 100% valued. This is not just a job; it's a springboard. At Macadam, your potential is what matters, not your position. If you show initiative, the sky's the limit. We are a thriving company and the driving force behind your ambitions.

. You will be encouraged to grow. You are not just a number in our company hierarchy. Macadam is a network of empowered employees and experts. Your voice matters, your ideas count, and we prioritise your career.

. You will be at the forefront of innovations. With in-house AI and advanced digital tools,

Innovation comes naturally to us. Do you have any innovative ideas?

Type d'emploi : CDI

Statut : Cadre

Avantages :

• RTT
• Travail à domicile occasionnel

Lieu du poste : Télétravail hybride Villepinte)