282 Emplois pour Itil Foundation - France

KAPIA-RGI , est la filiale France du groupe RGI Leader Européen de l’édition de solutions progicielles à destination des acteurs de l’assurance. Nous créons des solutions digitales Cloud Natives (Front et Back) permettant à nos clients de disposer d’outils innovants afin de gagner en efficacité.

Les principaux acteurs sur les marchés France et Benelux nous font confiance.

Descriptif du poste:

Sous la direction du responsable d'exploitation France, du Team Leader Support N1 France, vous serez en charge de la réalisation des différentes prestations récurrentes nécessaires au bon fonctionnement des différents équipements et applications entrant dans la composition des SI client.

La mission (non exhaustif) :

• Assurer la surveillance permanente des systèmes d’exploitation
• Le support et la préconisation dans les domaines dont vous avez la responsabilité,
• Assurer l’administration et l’exploitation courante des systèmes et serveurs
• La mise en procédure des différents gestes techniques pour gagner en temps et en qualité d'exécution,
• La documentation de votre activité au travers des outils collaboratifs mis à disposition (Wiki.),
• Le maintien en condition des plateformes client,
• L’analyse et le traitement des incidents de niveau 1 ,
• La création et la mise à jour de scripts, d’industrialisation,

Plus précisément, dans le cadre des services ITO , vous aurez en charge :

• La réception des alertes & incidents, demandes internes et client
• La gestion des incidents simples
• Le lancement des traitements et vérification du bon déroulement
• L'intégration des fichiers transmis par le Client
• La dépose des fichiers à destination du Client
• Le lancement de scripts SQL fournis par l'éditeur à la demande
• Le lancement des plans/batchs applicatifs à la demande
• L’assistance utilisateurs finaux dans la résolution de leur problèmes
• La mise à jour de la documentation d'exploitation

Compétences requises :

Vous êtes sensibilisé aux bonnes pratiques ITIL et vous maîtrisez parfaitement les environnements

techniques suivants :

• Réseaux Linux (IPTable, Vlan, …),
• Serveurs Web et loadbalancers (Zend Server, Tomcat, Nginx …),
• Déploiement & utilisation des outils collaboratifs (Jenkins, Confluence, JIRA, .)
• Anglais « technique » a minima.

Si vous vous reconnaissez dans cette offre, alors rejoignez les équipes KAPIA-RGI !

The End User Support Services Specialist will provide technical support and assistance to end users within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, cert management, managing user accounts, Data Backup and ensuring a high level of customer service.

Key Responsibilities :

• Technical Support : Respond to and resolve technical support requests via phone, email, and in-person. Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS.
• Troubleshooting : Diagnose and troubleshoot hardware, software, and network and mobility issues. Remotely diagnose and correct common software, hardware or connectivity problems. Troubleshoot PC and mobile device issues including common OS, malware and security issues.
• Ticket Management : Review and manage the active tickets in Service Now. Reporting of Service Now tickets.
• User Account Management : Manage user accounts, permissions, and access rights in various systems.
• System Maintenance : Perform regular maintenance tasks such as software updates, patches, and backups.
• Documentation & SOPs : Maintain detailed records of support requests and resolutions in the ticketing system. Follow best practices & standards for safety, environmental impacts, and communication and professionalism.
• Training : Provide training and guidance to end users on the use of hardware, software, and IT policies.
• Collaboration : Work with other IT teams and Global IT team members to resolve complex issues and implement new technologies. Participate & contribute to new IT related projects.
• Budget Plan : Plan and execute the budget for IT services & solutions. Work with various stakeholders / Business / Local Management & finance team to work on the yearly IT budget & then follow the budgeting process on a regular basis to procure & refresh IT hardware.
• Customer Service : Ensure a high level of customer satisfaction by providing timely and effective support.

Qualifications :

• Education: Bachelor’s degree in information technology, Computer Science, or related field preferred.
• Experience : Minimum of 6 years of experience in a technical support or end users support role.
• Experience with Windows and macOS operating systems. Ability to create VDI / VMs & instances in cloud infrastructure. At least a certification in one of the technologies (AWS / Microsoft Azure / Google Cloud).
• Good knowledge of Wintel servers’ management.
• Working knowledge of mobility solution (iPhone /iPad / BYOD etc. configuration)
• Familiarity with network troubleshooting and basic network configuration.

Skills :

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work with multiple geographies in a multicultural environment.
• Ability and maturity to manage Senior Level Stakeholders globally, regionally and locally.
• Proficiency in using help desk ticketing systems.
• Knowledge of Microsoft Office Suite and other common software applications.
• Certifications: CompTIA A+, ITIL Foundation, or similar certifications preferred.

Vantive is a leading provider of Kidney Care solutions, committed to delivering exceptional service and innovative products and solutions to our clients. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive and grow.

The IT specialist will have to visit other company locations for IT support solutions. Also, at times he may require working in the evening or weekend to perform maintenance or resolve urgent issues.

Mid-Senior level

Full-time

Information Technology

Industries: Manufacturing and Medical Equipment Manufacturing

Overview

Amazon a global leader in e-commerce and technological innovation is seeking an IT Support Engineer to join one of our fulfillment centers in an environment where technology is at the heart of our operations we are continuously revolutionizing how millions of customers receive their orders every day.

As an IT Support Engineer you will play a crucial role in :

• Managing and optimizing our technological infrastructure
• Maintaining the performance and reliability of critical systems
• Implementing innovative solutions to improve operational efficiency
• Proactively resolving incidents and implementing preventive measures

What makes this position unique :

• Direct impact : Your actions directly influence the satisfaction of millions of customers across Europe
• Continuous innovation : Access to the latest technologies and participation in the digital transformation of logistics
• Professional development : Ongoing training challenging projects and opportunities for growth in an international environment
• Tech-driven culture : Collaboration with multidisciplinary teams passionate about technology and innovation

Amazons dynamic environment requires :

• Ability to adapt quickly to changes
• A spirit of initiative and innovation
• A solution-oriented approach
• Commitment to operational excellence
• We value diversity in profiles and backgrounds believing that a multiplicity of perspectives is a strength for innovation and best serving our customers. Join a team that constantly pushes the boundaries of whats possible in the field of automated logistics.

Are you ready to write the next chapter of Amazons technological journey Apply now and be part of shaping the future of e-commerce!

Key job responsibilities

CORE RESPONSIBILITIES

• Manage and maintain IT infrastructure including networks servers and security systems
• Provide technical support for hardware software and network-related issues
• Monitor system performance and conduct regular maintenance to ensure optimal operation
• Respond to and resolve IT incidents following established procedures and SLAs
• Support end-users with technical issues and provide necessary training

TECHNICAL OPERATIONS

• Implement and maintain robust IT security measures to protect sensitive data
• Configure and manage network equipment including switches routers and firewalls
• Perform system upgrades patches and security updates
• Manage backup and recovery processes
• Monitor and optimize system performance using various diagnostic tools

PROJECT WORK

• Participate in IT infrastructure projects from planning to implementation
• Collaborate with global IT teams on technology deployments
• Document technical processes and maintain system configurations
• Contribute to continuous improvement initiatives
• Assist in capacity planning and technical requirements gathering

COMMUNICATION & LEADERSHIP

• Work closely with various stakeholders to understand and meet business needs
• Provide regular status updates on ongoing projects and incidents
• Mentor junior team members and share technical knowledge
• Build and maintain strong relationships with vendors and service providers
• Participate in cross-functional team meetings and technical discussions

ON-CALL RESPONSIBILITIES

• Participate in on-call rotation to provide 24 / 7 support coverage
• Respond to critical incidents outside regular business hours when needed
• Ensure business continuity during system outages or emergencies

A day in the life

• Conduct daily system health checks and review monitoring alerts
• Respond to and prioritize IT support tickets from various departments
• Troubleshoot and resolve hardware software and network issues
• Perform routine maintenance tasks on servers and network equipment
• Update and maintain IT asset inventory
• Assist users with technical issues via phone email or in person
• Implement scheduled software updates and security patches
• Monitor network performance and security logs
• Collaborate with team members on ongoing projects and initiatives
• Attend daily stand-up meetings to discuss priorities and ongoing issues
• Manage user accounts permissions and access controls
• Conduct regular backups and verify data integrity
• Document all support activities and solutions in the ticketing system
• Perform proactive system checks to prevent potential issues
• Coordinate with vendors for hardware replacements or repairs
• Provide basic training to end-users on common IT procedures
• Monitor and manage print services across the facility
• Ensure compliance with IT policies and security protocols
• Participate in knowledge sharing sessions with the IT team
• Stay updated on new technologies and potential improvements to IT infrastructure

Qualifications

• Bachelors degree in Computer Science Information Technology or related technical field (or equivalent practical experience)
• Strong knowledge of Windows Server and Linux operating systems
• Proven experience with network infrastructure and protocols (TCP / IP DNS DHCP)
• Experience with network security and firewall administration
• Proficiency in troubleshooting hardware and software issues
• Knowledge of IT service management frameworks (ITIL)
• Experience with monitoring tools and system diagnostics
• Strong understanding of IT security principles and best practices
• Proven track record of managing multiple priorities in a fast-paced environment
• Experience with backup and recovery procedures
• Ability to work flexible hours including on-call rotations
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills in English
• Valid work authorization in France
• Ability to lift up to 30 pounds / 15 kg when necessary
• Willingness to travel occasionally to other sites (up to 10%)

Technical Competencies :

• Experience with enterprise-level network equipment (Cisco preferred)
• Knowledge of virtualization technologies (VMware Hyper-V)
• Familiarity with scripting languages (PowerShell Python or Shell scripting)
• Understanding of cloud technologies (AWS experience is a plus)
• Experience with Active Directory and Group Policy management
• Knowledge of database systems and SQL basics

Certifications (one or more preferred) :

• CompTIA A+ Network+ or Security+
• Microsoft Certified : Azure Administrator Associate
• Cisco CCNA
• AWS Certified Solutions Architect
• ITIL Foundation
• Masters degree in Computer Science Information Technology or related field
• Previous experience in e-commerce or logistics environments
• Strong expertise in automation and scripting (Python PowerShell Shell scripting)
• Advanced knowledge of AWS services and cloud infrastructure
• Experience with containerization technologies (Docker Kubernetes)
• Proven track record of leading technical projects and implementations
• Advanced networking knowledge including SD-WAN and network security
• Experience with configuration management tools (Ansible Puppet Chef)
• Strong background in IT security and compliance frameworks
• Experience with monitoring and logging solutions (Splunk ELK Stack)
• Knowledge of CI / CD pipelines and DevOps practices
• Previous experience mentoring junior team members
• Multilingual capabilities (French and English required additional languages a plus)
• ITIL v4 certification

Advanced certifications such as :

• AWS Professional level certifications
• Cisco CCNP or higher
• Microsoft Azure Solutions Architect
• Red Hat Certified Engineer (RHCE)
• Experience with disaster recovery planning and implementation
• Proven ability to drive process improvements and optimization
• Strong vendor management experience
• Background in capacity planning and budget management
• Experience with agile methodologies
• Demonstrated ability to work effectively in cross-functional teams
• Track record of contributing to technical documentation and knowledge bases

Amazone est un employeur engag pour lgalit des chances. Nous sommes convaincus quune main doeuvre diversife est essentielle notre russite. Nous prenons nos dcisions de recrutement en fonction de votre exprience et de vos comptences. Nous apprcions votre envie de dcouvrir dinventer de simplifier et de construire. La protection de votre vie prive et la scurit de vos donnes constituent depuis longtemps une priorit absolue pour Amazon. Veuillez consulter notre Politique de Confidentialit pour en savoir plus sur la faon dont nous collectons utilisons et traitons les donnes personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Full-Time

Department / Functional Area : Technical Services

Experience : years

Vacancy : 1

Overview

Join to apply for the IT Support Technician role at Veepee .

If you find Incident management exciting and you thrive working in a team, don’t hesitate to join our dynamic team. In a nutshell, you will be part of a small operational and IT (Tech transversal) support team. You will participate in several duties including managing the Incident of Veepee, monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.

• Being the first point of contact for Incident Management.
• Be the entry point for stand-by duties after working hours and during weekends on a rotative system (On-call shift).
• Create automation which will benefit our Incident Management team.
• Provide first-line application support to the tech transversal team.
• Assist in the maintenance of IT documentation, and knowledge-based articles.
• Suggest, discuss, elaborate, apply and support plans to face the challenges of an ever-growing company’s IT needs.

• Proven working experience with incident and IT service desk management.
• Good troubleshooting methodology and following best practices.
• IT bachelor graduate (or equivalent by experience).
• Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL.
• Advanced level of spoken and written English; another European language such as French will be an advantage.
• Able to work in early and late shifts between 6:30am - 20:00pm.
• Familiar with workflow automation (ideally n8n or Zapier).
• Team player with a “can-do”, and “hands-on” attitude.
• Service-oriented whilst being customer-focused.
• Flexible, autonomous, and resourceful.
• Can deal with pressure and high volumes of work.

• Variable bonus
• Dynamic and creative environment within international teams
• The variety of self-education courses on our e-learning platform
• The participation in meetups and conferences locally and internationally
• Flexible retribution package (including Medical Insurance)
• We are convinced that it is up to you to define the way you work, to develop yourself, and to progress.
• At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.
• COMPANY for more information about our ecosystem:

Referrals increase your chances of interviewing at Veepee by 2x

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Overview

Sous la direction du responsable d'exploitation France, du Team Leader Support N1 France, vous serez en charge de la réalisation des différentes prestations récurrentes nécessaires au bon fonctionnement des différents équipements et applications entrant dans la composition des SI client.

La mission (non exhaustive) :

• Assurer la surveillance permanente des systèmes d’exploitation
• Le support et la préconisation dans les domaines dont vous avez la responsabilité,
• Assurer l’administration et l’exploitation courante des systèmes et serveurs
• La mise en procédure des différents gestes techniques pour gagner en temps et en qualité d'exécution,
• La documentation de votre activité au travers des outils collaboratifs mis à disposition (Wiki.)
• Le maintien en condition des plateformes client,
• L’analyse et le traitement des incidents de niveau 1 ,
• La création et la mise à jour de scripts, d’industrialisation,

Plus précisément, dans le cadre des services ITO , vous aurez en charge :

• La réception des alertes & incidents, demandes internes et client
• La gestion des incidents simples
• Le lancement des traitements et vérification du bon déroulement
• L'intégration des fichiers transmis par le Client
• La dépose des fichiers à destination du Client
• Le lancement de scripts SQL fournis par l'éditeur à la demande
• Le lancement des plans/batchs applicatifs à la demande
• L’assistance utilisateurs finaux dans la résolution de leur problèmes
• La mise à jour de la documentation d'exploitation

Compétences requises :

Vous êtes sensibilisé aux bonnes pratiques ITIL et vous maîtrisez parfaitement les environnements techniques suivants :

• Réseaux Linux (IPTable, Vlan, …),
• Serveurs Web et loadbalancers (Zend Server, Tomcat, Nginx …),
• Déploiement & utilisation des outils collaboratifs (Jenkins, Confluence, JIRA, .)
• Anglais « technique » a minima.

Si vous vous reconnaissez dans cette offre, alors rejoignez les équipes KAPIA-RGI !

Location: Boulogne-Billancourt, (just outside Paris)France.

Start date:October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in French/Francais andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.

Overview

Join to apply for the IT Support Technician role at Veepee .

The vente-privee group has consolidated its various European brands under one unified conglomerate: Veepee . Present in 10 countries, Veepee delivers in the European digital commerce landscape. You will be part of a small operational IT (Tech transversal) support team and participate in duties including incident management, monitoring the availability of websites and essential services, and providing first-level support for the tech transversal and IT service desk management.

If you find Incident management exciting and you thrive working in a team, consider joining our dynamic team.

• Being the first point of contact for Incident Management
• Be the entry point for stand-by duties after working hours and during weekends on a rotative system (On-call shift)
• Create automation that will benefit the Incident Management team
• Provide first-line application support to the tech transversal team
• Assist in the maintenance of IT documentation and knowledge-based articles
• Suggest, discuss, elaborate, apply and support plans to address the IT needs of an ever-growing company

• Proven working experience with incident and IT service desk management
• Good troubleshooting methodology and following best practices
• IT bachelor graduate (or equivalent by experience)
• Familiar with at least one current programming language (ideally C#) and have good knowledge of SQL
• Advanced level of spoken and written English
• Another European language such as French is an advantage
• Able to work in early and late shifts between 6:30am - 20:00pm
• Familiar with workflow automation (ideally n8n or Zapier)

• Precise, with excellent attention to detail
• Team player with a can-do, hands-on attitude
• Service-oriented while being customer-focused
• Flexible, autonomous, and resourceful; good communicator
• Able to handle pressure and high volumes of work

• Variable bonus
• Dynamic and creative environment within international teams
• The variety of self-education courses on our e-learning platform
• Participation in meetups and conferences locally and internationally
• Flexible remuneration package (including Medical Insurance)

30-minute HR Screen with a Veepee Tech Recruiter

Technical exchange

Team Interview

We are committed to diversity and inclusion and review all applications on an equal basis.

For more information about our ecosystem:

Veepee Tech is a tech community of collaborators who contribute to Veepee’s strategy, with projects developed in an agile environment across multiple locations.

Location: Boulogne-sur-Mer, France.

Start date:October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in French/Francais andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.