400 Emplois pour Itil Foundation - France

As an IT Support at QuantCo, you will be tasked with ensuring that colleagues can work productively by keeping IT systems updated and making sure related operations are running smoothly. This will involve working closely with our Data Scientists, Engineers, and Talent Operations team to help resolve inefficient processes, communication barriers, and general IT issues while also improving outdated infrastructure.

• Provide first-level support in day-to-day business operations by phone, e-mail, and in-person
• Device management, including setting up and configuring workstation computers, printers, and scanners as well as maintenance of high-end IT inventory
• Assistance with on- and offboarding of employees
• Support in the creation of instructions, user documentation, and automatization of processes
• Conducting further development (and subsequent implementation) of IT-supported projects and their related processes and applications

• Enrolment in a technically-oriented degree (Bachelor's or Master's degree program)
• Proficient knowledge of Windows, and/or other operating systems and office solutions
• First experience with tools/platforms for managing tasks and projects
• Excellent oral and written skills in German and English
• Exceptional organizational skills
• Hands-on approach and proactive service orientation

• Basic knowledge of scripting/programming
• First experience in working with SQL databases

• Be part of an exceptional company with a supportive and collaborative team.
• Flexible working hours and remote work opportunities.
• The opportunity to shape your role by implementing your ideas from day one.
• Competitive compensation, ideally 10 hours per week .

At QuantCo, we leverage expertise in data science, engineering, and economics to help organizations turn data into decisions. Started by 4 PhDs from Harvard and Stanford, we are now more than 180 professionals with extensive quantitative, engineering, and business experience. We are globally distributed with offices in Berlin, Boston, Cologne, Karlsruhe, London, Munich, San Francisco, and Zurich.

Our solutions include algorithmic pricing, data-driven claims management, and high-dimensional forecasting systems. Our customers include some of the largest financial, retail, and healthcare organizations in the US and Europe. We impact core business processes and decisions by combining advanced data-driven insights with scalable engineering solutions.

We are excited about writing mission-critical code that affects millions of people and impacts billions of dollars. If you feel the same way, we look forward to hearing from you.

QuantCo does not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Le groupe Signaturit est une entreprise SaaS de premier plan qui transforme la façon dont les entreprises opèrent grâce à des solutions de transactions numériques sécurisées.

Nous sommes les champions européens de la gestion unifiée des transactions numériques, aidant des centaines de milliers de clients dans 180 pays à authentifier et gérer leur identité numérique, à gérer l'intégration des clients et la procédure KYC (Know Your Customer), à signer des documents électroniquement et à archiver en toute sécurité des transactions cruciales.

En France, vous nous connaissez peut-être sous le nom d'Universign (pour les signatures électroniques) et VIALINK (pour l'intégration des clients et KYC).

Aujourd'hui, plus de 400 experts et professionnels passionnés, basés à Paris, Barcelone, Valence et Madrid, travaillent chaque jour pour notre succès commun.

Nous recherchons un(e) IT Support & Infrastructure Engineer pour accompagner notre croissance et garantir un service optimal à nos équipes internes.

Vous serez en charge de l'administration des systèmes, du support utilisateurs et de la gestion des infrastructures IT.

• Support et maintenance IT: gestion des incidents et des demandes pour 140 personnes.
• Administration systèmes: Gestion des serveurs, Active Directory, et Microsoft 365.
• Onboarding / Offboarding: création et gestion des comptes utilisateurs et des droits d’accès.
• Déploiement et automatisation: mise à jour des systèmes, installation de nouvelles versions et configuration des machines virtuelles.
• Sécurité et conformité: gestion des accès, des firewalls et des solutions antivirus.
• Documentation et bonnes pratiques: maintien à jour des procédures et des référentiels techniques.

Titulaire d’un diplôme universitaire en informatique, vous justifiez d’une expérience de 5 ans minimum en support utilisateurs/ helpdesk.

• Windows/macOS/Linux (installation, configuration, dépannage)
• Active Directory (gestion des utilisateurs & groupes)
• Microsoft 365 (administration avancée)
• Virtualisation (idéalement Nutanix)
• Scripting (PowerShell de préférence)
• Sécurité & Réseau (VPN, TCP/IP, Firewalls (Fortinet, PF7, Checkpoint)
• Antivirus & monitoring
• Anglais technique indispensable (lu, écrit, compréhension). L’espagnol est un plus.

• Excellente communication et pédagogie
• Capacité d’anticipation et esprit analytique.
• Esprit proactif et goût du challenge.

• Entretien RH (45 min)
• Entretien avec votre futur manager et un membre de l’équipe
• Test en ligne
• Entretien avec le CTO groupe
• Prises de références

• Horaires de travail flexibles et statut cadre avec RTT
• Mutuelle prise en charge à 100%
• ️ Ticket restaurants
• ️ Programme d'intégration personnalisé et développement des compétences
• Événements réguliers pour maintenir une bonne ambiance

Rejoignez notre vision

Faites partie de l’aventure du groupe Signaturit pour révolutionner les transactions numériques à travers l'Europe et au-delà. Nous sommes impatients d'accueillir de nouveaux talents désireux de faire un impact significatif dans le monde numérique.

Pour plus d'informations, explorez notre site web et découvrez comment vous pouvez contribuer à notre mission.

Le groupe Signaturit est une entreprise SaaS de premier plan qui transforme la façon dont les entreprises opèrent grâce à des solutions de transactions numériques sécurisées.

Nous sommes les champions européens de la gestion unifiée des transactions numériques, aidant des centaines de milliers de clients dans 180 pays à authentifier et gérer leur identité numérique, à gérer l'intégration des clients et la procédure KYC (Know Your Customer), à signer des documents électroniquement et à archiver en toute sécurité des transactions cruciales.

En France, vous nous connaissez peut-être sous le nom d'Universign (pour les signatures électroniques) et VIALINK (pour l'intégration des clients et KYC).

Aujourd'hui, plus de 400 experts et professionnels passionnés, basés à Paris, Barcelone, Valence et Madrid, travaillent chaque jour pour notre succès commun.

Votre mission

Nous recherchons un(e) IT Support & Infrastructure Engineer pour accompagner notre croissance et garantir un service optimal à nos équipes internes.

Vous serez en charge de l'administration des systèmes, du support utilisateurs et de la gestion des infrastructures IT.

Ce que vous ferez chez Signaturit

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking an IT Support Technician to join our team at a client’s facility in Le Mans, Pays de la Loire, France for a 6-month contract.

Position Overview

We are seeking a dedicated and skilled IT Support Technician to join our IT team. The ideal candidate will provide support for our users, ensuring smooth and efficient operation of IT systems and services. This role involves troubleshooting hardware and software issues, providing technical assistance, and maintaining IT infrastructure.

Key Responsibilities

• Provide Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI).
• Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers.
• User Assistance: Assist users with IT-related queries and provide support on software and hardware usage.
• Incident Management: Log, track, and manage incidents and service requests using the company’s IT service management system (ServiceNow).
• Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes).
• System Maintenance: Perform regular maintenance tasks, such as system updates, and patch management.
• Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities.
• Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
• Compliance: Ensure compliance with company policies, procedures, and security standards.

Qualifications

• Education: Bachelor’s degree in computer science or information technology.
• Experience: Minimum of 2 years of experience in IT support or a related role.
• Certifications: Relevant certifications such as ITIL Foundation are a plus.

Technical Skills:

• Proficiency in Windows operating system is required.
• Proficiency in Mac and Linux operating systems is a plus.
• Knowledge of networking concepts and protocols (TCP/IP, Proxy, DNS, DHCP, NAC & SDA).
• Experience with Active Directory and Office 365 administration.
• Familiarity with remote desktop tools and IT service management software.
• Basic understanding of cybersecurity principles.
• Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches.

Soft Skills

• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality service.
• Ability to prioritize tasks and manage time effectively.

Working Conditions

• Location: Onsite at client’s office in Le Mans, France.
• Office Hours: (35 hours per week) with standard office hours.
• Physical Requirements: Ability to lift and move computer equipment as needed.
• Travel possibility: Travel possibility to other cities in France.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

• Seniority level Associate

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

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EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

We are looking for an IT Support Engineer to assist with the maintenance and configuration of our internal infrastructure, including computer systems, servers, and network infrastructure. The role involves installing hardware and software and continuously improving our IT operations to meet the business needs of our organization. You will actively resolve problems and issues related to computer systems, networks, and infrastructure, minimizing work disruptions locally. A business continuity approach is essential at all times. You will collaborate with the wider team to unify and simplify solutions across all regions and embrace IT modernization to boost employee productivity. You will report to the Global Digital Workplace Manager.

Key Responsabilities :

• Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment.
• Support modern technologies for all offices locally and globally including remote.
• Continuously assess and improve the support services we offer to our business units in line with their regional requirements and our global scale.
• Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network-endpoint related, internet-endpoint related, and phone) across our IT Service Management (asset, incident, problem, and change management)
• Continuously evaluate current configurations and improve where needed.
• Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.

QUALIFICATIONS AND EXPERIENCE | About you

The IT Support Engineer should have the following skills and experience :

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data : please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Novahé, étoile du groupe Constellation, accompagne les DSI dans leurs problématiques d’infrastructures.

Notre engagement : bâtir les fondations d’un système d’information agile et sécurisé capable de répondre aux enjeux des directions métiers.

En tant qu’intégrateur, Novahé conçoit, vend, installe, migre et assure le maintien en condition opérationnelle des infrastructures (serveurs, stockages, sauvegardes). Elle intervient aussi sur les plans de reprise d’activité et de haute disponibilité.

La société a trois grands domaines de spécialité : les infrastructures IBM qui recouvrent le legacy Power System, le stockage correspondant et le déport dans le Cloud de l’ensemble des charges de calcul (« workload ») associées, les bases de données et la cybersécurité.

Partenaire des principaux constructeurs et éditeurs du marché (Oracle Certified Master, IBM Platinum, Dell, HPe, Cisco, Fortinet, Palo Alto…), une des particularités de la démarche de Novahé tient à son approche projets « agnostique », quelles que soient les solutions de haute disponibilité ou de sauvegarde choisies par ses clients.

Novahé comptabilise 80 collaborateurs répartis sur les agences de Saint-Cloud, Orléans, Lille, Nantes et Lyon, avec une ambition de croissance forte.

Support Niveau 1 auprès des clients :

• Création, gestion et suivi des tickets
• Détermination du problème
• Prise en main à distance
• Etablissement du diagnostic
• Rédactions de documents techniques et de compte-rendu d’activité
• Escalade des incidents auprès des constructeurs, éditeurs ou développeurs.
• Accompagnement du N2 : Tests et reproduction des problèmes clients sur les infrastructures de test
• Réaliser et mettre à jour une synthèse des infrastructures clientes : schéma directeur, schéma de flux, synthèse des modes opératoires de connexion à distance, synthèse des configurations de service
• Documenter et mettre à jour toutes les procédures d’exploitation pour les contrats existants

Veille technologique

1j / semaine de présence sur Orléans est demandé

3j / semaine sur Saint-Cloud

1j en Télétravail

De formation Bac pro, BTS ou équivalent, vous justifiez d’une première expérience réussie (1 an minimum) en support informatique.

Compétences techniques et savoir-faire :

• Linux
• Capacité rédactionnelle
• Anglais technique (lecture et écriture)

Vous êtes autonome, polyvalent(e) et vous aimez prendre des initiatives.

Rigoureux(se), vous disposez de solides capacités organisationnelles.

Vous avez l’esprit d’équipe et vous disposez d’une bonne relation client.

Hours: 40 hours per week, Monday – Friday, 9am – 6pm (plus on-call rota after probation)

Salary: £26,500 – £30,000 per annum, depending on experience

We’re an award-winning, market-leading3PL specialising in high-qualityorder fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

Reporting into the IT Support Team Leader you will be responsible for providing 1st line IT support to both internal business users and external clients. Key responsibilities include:

• System administration, maintenance and support for deployed business facing applications
• On-site hardware support
• Remote support and troubleshooting
• Supporting internal projects as assigned
• Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers
• Participating in the out-of-hours on-call support rota

• IT support / helpdesk experience (desirable)
• IT support and problem-solving experience across a range of technologies and solutions
• Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems (desirable)
• Hands on experience supporting, building and configuring Microsoft Windows based PCs, including Active Directory and MS O365
• Experience using IT Service Management / Helpdesk ticketing solutions (desirable)
• SQL writing experience (desirable)
• Advanced Excel skills (data manipulation, working with CSV files and macros)
• Excellent communication and problem-solving skills
• Comfortable working in high pressure situations
• Teamwork and collaboration skills
• Good knowledge of business processes within 3PL / Logistics sector (desirable)

The role requires you to be able to travel to ILG’s sites in line with business needs, and in-line with ILG’s home-working policy.

Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a
third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.

• Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
• Birthday leave
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Employee assistance programme to promote mental health wellbeing

Le groupe Signaturit est une entreprise SaaS de premier plan qui transforme la façon dont les entreprises opèrent grâce à des solutions de transactions numériques sécurisées.

Nous sommes les champions européens de la gestion unifiée des transactions numériques, aidant des centaines de milliers de clients dans 180 pays à authentifier et gérer leur identité numérique, à gérer l'intégration des clients et la procédure KYC (Know Your Customer), à signer des documents électroniquement et à archiver en toute sécurité des transactions cruciales.

En France, vous nous connaissez peut-être sous le nom d'Universign (pour les signatures électroniques) et VIALINK (pour l'intégration des clients et KYC).

Aujourd'hui, plus de 400 experts et professionnels passionnés, basés à Paris, Barcelone, Valence et Madrid, travaillent chaque jour pour notre succès commun.

Votre mission

Nous recherchons un(e) IT Support & Infrastructure Engineer pour accompagner notre croissance et garantir un service optimal à nos équipes internes.

Vous serez en charge de l'administration des systèmes, du support utilisateurs et de la gestion des infrastructures IT.

Ce que vous ferez chez Signaturit

• Support et maintenance IT: gestion des incidents et des demandes pour 140 personnes.
• Administration systèmes: Gestion des serveurs, Active Directory, et Microsoft 365.
• Onboarding / Offboarding: création et gestion des comptes utilisateurs et des droits d’accès.
• Déploiement et automatisation: mise à jour des systèmes, installation de nouvelles versions et configuration des machines virtuelles.
• Sécurité et conformité: gestion des accès, des firewalls et des solutions antivirus.
• Documentation et bonnes pratiques: maintien à jour des procédures et des référentiels techniques.

Ce qui contribuera à votre succès

Titulaire d’un diplôme universitaire en informatique, vous justifiez d’une expérience de 5 ans minimum en support utilisateurs/ helpdesk.

Vos compétences techniques sont les suivantes:

• Windows/macOS/Linux (installation, configuration, dépannage)
• Active Directory (gestion des utilisateurs & groupes)
• Microsoft 365 (administration avancée)
• Virtualisation (idéalement Nutanix)
• Scripting (PowerShell de préférence)
• Sécurité & Réseau (VPN, TCP/IP, Firewalls (Fortinet, PF7, Checkpoint)
• Antivirus & monitoring
• Anglais technique indispensable (lu, écrit, compréhension). L’espagnol est un plus.

Compétences interpersonnelles:

• Excellente communication et pédagogie
• Capacité d’anticipation et esprit analytique.
• Esprit proactif et goût du challenge.

Processus de Recrutement

• Entretien RH (45 min)
• Entretien avec votre futur manager et un membre de l’équipe
• Test en ligne
• Entretien avec le CTO groupe
• Prises de références

Pourquoi nous rejoindre

Horaires de travail flexibles et statut cadre avec RTT.

Mutuelle prise en charge à 100%.

️ Ticket restaurants.

️ Programme d'intégration personnalisé et développement des compétences.

Événements réguliers pour maintenir une bonne ambiance.

Rejoignez notre vision et faites partie de l’aventure du groupe Signaturit pour révolutionner les transactions numériques à travers l'Europe et au-delà. Nous sommes impatients d'accueillir de nouveaux talents désireux de faire un impact significatif dans le monde numérique.

Pour plus d'informations, explorez notre site web et découvrez comment vous pouvez contribuer à notre mission.