43 Emplois pour Consultant Servicenow - France

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Senior Technical Consultant for **Customer & Industry Workflows** is a technical responsible for guiding clients through the implementation of ServiceNow's **Customer Service Management (CSM)** and **Sales Order Management (SOM)** solutions.
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
**Key Responsibilities**
Project Delivery
+ Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
+ Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations.
+ Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
+ Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 
+ Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
+ Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Pre-Sales Support
+ Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM and SOM.
+ Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
Product Collaboration
+ Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
+ Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
In order to be successful in this role, we need someone who has:
**Experience:** Deep consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
**Customer Service Management Expertise:** Proven track record in designing and implementing **CSM** and **FSM** solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
**Domains:** Customer Service, Sales Order Management
**Leadership Skills:** Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
**Technical Skills:** Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within CSM & SOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
**Certifications:** Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist, and **Certified Technical Architect** within the first year.
Required Certifications
Mandatory:
+ Certified System Administrator
+ Certified Implementation Specialist - CSM and SOM (within 90 days)
+ Certified Technical Architect (within first year)
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:
+ Salesforce Service Cloud Consultant
+ Salesforce CTA
+ Salesforce Field Service Lightning
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Principal Technical Consultant for **Technology Workflows** is a technical responsible for guiding clients through the implementation of ServiceNow's **Strategic** & **Application Portfolio Management** solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
**Key Responsibilities**
Project Delivery
+ Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
+ Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM & APM implementations.
+ Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
+ Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 
+ Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
+ Mentor and guide developers and consultants on best practices in technical design and IT management workflows.
Pre-Sales Support
+ Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM.
+ Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM)
Product Collaboration
+ Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
+ Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management management trends and customer needs.
**Experience:** Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
**Strategic Portfolio Management Expertise:** Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
**Domains:** Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management
**Leadership Skills:** Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts.
**Technical Skills:** Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
**Certifications:** Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year.
**Language:** Fluent in English
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll build**
Our R&D team is developing SAP Joule Studio, a low-code solution that enables customers and partners to build and extend custom functionalities for Joule, our generative AI assistant.
As an SAP BTP Technical Consultant, you will be a key player in the adoption of this innovative product. You will act as the bridge between our customers and our development team, ensuring that our solution perfectly meets market needs.
Your primary responsibilities include:
+ Understanding customer needs to evolve our Cloud product on SAP BTP, gathering feedback, and translating it into concrete features.
+ Demonstrating the value of our solution by creating business-oriented demos and improving technical documentation for simplified adoption.
+ Developing automation tools to optimize internal processes, from product integration to promotion.
**What you bring**
We are looking for an IT engineer who is passionate about new technologies
Essential Technical Skills:
+ Experience in Cloud development (SAP BTP, Cloud Foundry, NodeJS).
+ Proficiency in DevOps tools and methodologies (Azure Pipeline, Jenkins, GitHub Actions).
+ Ability to build excellent client relationships, ideally in a support or pre-sales context.
Essential Soft Skills:
+ You are meticulous and self-sufficient, while also being an excellent teammate.
+ You demonstrate great adaptability and a constant thirst for learning.
+ You are fluent in both French and English, both spoken and written
**Where you belong**
You will join a dynamic and multicultural team at the SAP France headquarters. You will work directly with our international R&D teams (Germany, India, etc.), actively contributing to the evolution of a flagship SAP product
**Duration** : 6 months
**Start date:** October-November 2025
Remuneration aligned with the collective agreement (Convention SYNTEC) and SAP salary grid.
#SAPNextGen #SAPBTPEXCareers #SAPBuildCareers
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid