376 Emplois pour Assistant Client - France
Customer Service Engineer
Aujourd'hui
Emploi consulté
Description De L'emploi
Customer Service Engineer en Diffraction / XRD / XRF / Rayon X ,
Poste basé en Palaiseau
Type d’emploi: Temps plein, CDI
Description du poste
Au fil des années, Malvern Panalytical a acquis une solide réputation en tant que principal fournisseur mondial d'instruments analytiques et de logiciels.
Nous recherchons un ou une candidate pour devenir l’un des nôtres en tant qu’un ingénieur service clients.
Après une période de formation, cette personne sera en charge de la maintenance des équipements des marques de Malvern Panalytical chez nos clients en France.
Activités
Sous la responsabilité de son Team Leader et au sein de l’équipe en place, il/elle intervient en support direct auprès des clients des secteurs industriel et académique pour la maintenance et la réparation des instruments et logiciels associés.
Avec un objectif de réaliser un travail à haute valeur ajoutée, il/elle a pour mission d’assurer une véritable expertise de service technique sur les instruments d’analyses installés, et d’apporter les informations techniques de qualité aux clients utilisateurs.
Il/elle intervient également pour détecter et faire remonter à l’organisation globale d’éventuels besoins clients.
Missions
Poste basé en région lyonnaise avec de nombreux déplacements en France.
Appréhender les instruments, logiciels et technologies associées après des formations internes; intégrer les process de maintenance et réparation internes à l’entreprise.
- Être responsable de la bonne conduite de ses propres activités après-vente dans le respect des engagements de l’entreprise vis-à-vis de ses clients (délais, contenus, résultats) et de l’équipe interne (commerciaux, logistique, administratif…).
- Diagnostiquer et résoudre les problèmes liés à la performance des instruments d’analyses; Réaliser les opérations de réparation et maintenance.
- Apporter des réponses proactives aux clients dans le cadre de problèmes et ainsi éviter d’éventuelles interruptions imprévues de leur activité ; Assurer la formation des clients sur la bonne utilisation de leur matériel.
- S’assurer de la satisfaction des clients en leur proposant des services (configuration, optimisation, maintenance…) qui pourraient positivement impacter la performance de leurs instruments.
Formation & Expérience:
- Formation Bac+2/3/4 idéalement en mesures physiques, électronique, ou équivalent.
- Première expérience professionnelle réussie dans le monde industriel ou du laboratoire, voir dans un contexte de service après-vente.
Compétences
- Envie de construire et de développer une relation client.
- Fait preuve de curiosité, de réflexion, de rigueur, d’autonomie dans la réparation des instruments.
- Fait preuve de motivation, de souplesse, d’adaptation et d’organisation face à la demande client.
- Souplesse et disponibilité liée à l’activité de réparation chez le client.
- Autonomie.
- Qualités relationnelles et envie de travailler en équipe.
- Anglais impératif.
Pourquoi devriez-vous rejoindre Malvern Panalytical:
- Un travail intéressant à temps plein dans une entreprise internationale de haute technologie.
- Développement continu de vos compétences techniques ;
- Salaire compétitif, bonus attractif, complémentaire santé, RTT et voiture de fonction
- Comité d’entreprise très actif (tickets cinéma, réductions, chèque vacances… )
Intéressé à rejoindre Malvern Panalytical?
Apply Now!
#LI-MG1 #XRD #XRF #X-ray #Diffraction #particules #structure cristalline #Aeris #Empyrean #X’pert #métrologie #détection et analyse #cristallographie
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
English version
Location : Palaiseau area
Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen.
Join us as we are looking for a customer service engineer in France. This role is highly visible in the company who, after a training period, will be in charge of the maintenance of Malvern Panalytical brand equipment at our customers in France.
Under the responsibility of the Customer Service Team Leader of Malvern Panalytical France within the team in place, you intervene in direct support with customers in the industrial and academic sectors for the maintenance and repair of instruments and associated software. With the objective of carrying out high value-added work, you are responsible for ensuring real technical service expertise on the analytical instruments installed at our customers' premises, and to provide quality technical information to user customers. You also intervene to detect and report to management any customer needs.
You OWN these responsibilities:
- Understand the instruments, software and associated technologies after internal training; Integrate the company's internal maintenance and repair processes.
- Be responsible for the proper conduct of one's own after-sales activities in compliance with the company's commitments to its customers (deadlines, content, results) and the internal team (sales, logistics, administrative, etc.).
- Diagnose and resolve problems related to the performance of analytical instruments; Carry out repair and maintenance operations.
- Proactively respond to customer issues to avoid unforeseen business interruptions; Provide training to customers on the proper use of their equipment.
- Ensure customer satisfaction by offering them services (configuration, optimization, maintenance, etc.) that could positively impact the performance of their instruments.
Your educational background and experience:
- Education (bac +2) in Electronics, chemistry, Physics or Biology;
- Solid technical experience in PC configuration and software
- With reputable professional experience in an after-sales service in the laboratory or industrial branch.
Your Competence and Skills:
- Flexible and customer oriented;
- Entrepreneurial attitude; this is an independent role with extensive travelling;
- Enjoys frequent traveling
- Solution driven and strategic problem solver
- Detail loving geek with technical flair
- Working in a structured, well organized way and submitting reports in a timely manner;
- Excellent social and communication skills
- Native French speaker and good knowledge of English language
Why you should join Malvern Panalytical:
- An interesting full-time job in an international high-tech company.
- Continuous development of your technical skills;
- Competitive salary, bonus scheme, healthcare, RTT and company car.
Interested to join Malvern Panalytical?
Apply Now!
#LI-MG1 #XRD #X-ray #Diffraction
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrCustomer Service Engineer
Aujourd'hui
Emploi consulté
Description De L'emploi
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The Big Picture
As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.
The Big Picture
As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.
What's In It For You
- Experience personalized career journeys with growth-oriented development opportunities.
- Engage in purpose-driven work that makes a positive impact on society.
- Be part of a values-driven culture that fosters inclusivity and innovation.
- Placeholder for local benefits
- Strong technical support and mentoring.
- Meaningful work with professional customers.
- Focus on career development.
- A package including of salary, commission, company car, private healthcare, life insurance, and more.
- Diagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction.
- Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly.
- Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures.
- Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved.
- Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis.
- Collaborate with cross-functional teams including Global Technical support and Quality assurance to address product improvements based on field experience.
- Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations.
- Bachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field.
- Minimum 10 years of experience in a customer-facing technical support or service engineering role.
- Demonstrated expertise in troubleshooting complex technical systems and equipment.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences.
- Willingness to travel up to 50% of the time to customer sites on TERRITORY.
- Full driving license
- Experience with life sciences, diagnostics, or laboratory instrumentation.
- Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA).
- Proficiency in both English and French languages.
- Experience in Service management software used for reporting Service activities
- Background in training customers on technical products and systems.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
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#J-18808-LjbffrCustomer Service Engineer
Hier
Emploi consulté
Description De L'emploi
The Big Picture
As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.
What's in it for You
- Experience personalized career journeys with growth-oriented development opportunities.
- Engage in purpose-driven work that makes a positive impact on society.
- Be part of a values-driven culture that fosters inclusivity and innovation.
- Placeholder for local benefits
- Strong technical support and mentoring.
- Meaningful work with professional customers.
- Focus on career development.
- A package including of salary, commission, company car, private healthcare, life insurance, and more.
Your Superpowers in Action
- Diagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction.
- Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly.
- Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures.
- Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved.
- Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis.
- Collaborate with cross-functional teams including Global Technical support and Quality assurance to address product improvements based on field experience.
- Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations.
Basic qualifications
- Bachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field.
- Minimum 10 years of experience in a customer-facing technical support or service engineering role.
- Demonstrated expertise in troubleshooting complex technical systems and equipment.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences.
- Willingness to travel up to 50% of the time to customer sites on TERRITORY .
- Full driving license
Preferred qualifications
- Experience with life sciences, diagnostics, or laboratory instrumentation.
- Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA).
- Proficiency in both English and French languages.
- Experience in Service management software used for reporting Service activities
- Background in training customers on technical products and systems.
Customer Service Manager
Publié il y a 4 jours
Emploi consulté
Description De L'emploi
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics . For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health . Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Vous êtes un manager expérimenté et passionné par le service client et les environnements techniques exigeants ? Rejoignez-nous pour piloter une équipe dédiée au support applicatif au sein du Centre de Relation Client des Opérations Commerciales Clinique France.
Rattaché au responsable du Centre de Relation Client, basé à Craponne (Rhône), vous prenez la responsabilité opérationnelle et managériale d’une équipe de 8 collaborateurs en charge du traitement des demandes clients (laboratoires, professionnels de santé, distributeurs).
Quelles seront vos responsabilités?
- Manager, animer, encadrer et accompagner l’équipe au quotidien (organisation, montée en compétences, performance individuelle et collective)
- Garantir un haut niveau de satisfaction client en support du développement commercial
- Piloter l’activité de support : suivi des indicateurs, respect des SLA/SLO
- Collaborer activement avec les équipes filiale France (service client terrain, marketing, vente, supply chain, qualité) et les équipes de support global.
- Participer à l’optimisation des processus et des outils internes.
Qui êtes-vous ?
- Vous avez une expérience confirmée en management d’équipe (5 ans min) en Service Client ou dans les Ventes, idéalement dans le secteur de la biologie clinique.
- Doté d’une forte orientation client.
- Capacités d’organisation, de rigueur et d’autonomie
- Vous savez écouter, comprendre, convaincre et transmettre.
- Vous êtes à même de diriger et développer une équipe
- Vous maitrisez les outils CRM (Customer Relation Management),
- Votre adaptabilité et votre engagement sont également des points forts pour ce poste
- Votre niveau d’anglais est professionnel
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
#J-18808-LjbffrCustomer Service Manager
Publié il y a 6 jours
Emploi consulté
Description De L'emploi
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics . For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health . Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Position: Customer Support Team Manager - Clinical Operations
Based at Craponne (Rhône), you will report to the Customer Relationship Center Manager and take operational and managerial responsibility for a team of 8 members handling customer inquiries (laboratories, healthcare professionals, distributors).
Key Responsibilities:
- Manage, lead, and support the team daily, focusing on organization, skill development, and performance.
- Ensure a high level of customer satisfaction to support business growth.
- Oversee support activities by monitoring key indicators and ensuring SLA/SLO compliance.
- Collaborate actively with French subsidiary teams (field customer service, marketing, sales, supply chain, quality) and global support teams.
- Participate in optimizing internal processes and tools.
Ideal Candidate Profile:
- Minimum 5 years of proven team management experience in Customer Service or Sales, preferably in clinical biology.
- Strong customer orientation.
- Excellent organizational, rigor, and autonomous working skills.
- Effective listening, understanding, persuasion, and communication skills.
- Ability to lead and develop a team.
- Proficiency with CRM tools.
- Adaptability and commitment.
- Professional level of English.
bioMérieux is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.
#J-18808-LjbffrCustomer Service Director
Publié il y a 6 jours
Emploi consulté
Description De L'emploi
- Offres d'emploi
- Les Secteurs
- Industrie
- Numérique
- Santé
- Transition écologique
- Agriculture
- Rejoindre la Mission French Tech
- Découvrir les métiers de la Tech
- Lille
- CDI
- Postuler
Première licorne industrielle française, Exotec aide les plus grandes marques du monde à servir leurs clients en proposant un système robotisé qui révolutionne la préparation de commande en entrepôt.
Créée en 2015, Exotec compte aujourd'hui plus de 1 000 collaborateurs en France et à l'international.
Avec un système déployé dans plus de 10 pays, une centaine de sites clients et plus de 8 000 robots produits, Exotec se distingue comme un acteur industriel majeur sur la scène internationale.
Descriptif du poste
Chez Exotec , nous mettons l’excellence technologique au service de la redéfinition des relations entre humains et robots. A travers le monde, nos solutions révolutionnent la façon dont nos client·e·s délivrent leurs produits aux personnes consommatrices finales. Nous contribuons au succès des plus grandes marques du commerce et de l’industrie, tout en améliorant les conditions de travail de leurs salarié·e·s.
Par l’alliance de l’intelligence artificielle et d’un hardware performant, nos robots sont désormais déployés dans le monde entier et leur succès a fait de nous la première licorne industrielle française.
Rejoindre Exotec , c’est l’opportunité de donner du sens à vos compétences. Grandissez avec nos ExoPeople dans le monde entier pour faire de vos idées, des réalités.
La révolution robotique portée par Exotec ne fait que commencer, vous en êtes ?
Nous favorisons un environnement de travail inclusif et équitable, ouvert à tous les genres.
Si vous n'avez pas toutes les qualifications requises mais que ce poste vous intéresse, postulez sans hésiter.
Exotec Travaille En Collaboration Avec Des Intégrateurs, En Charge De Vendre, Déployer Et Maintenir Les Produits Exotec Chez Les Clients Finaux. En Tant Que Customer Service Director, Vous Aurez Un Rôle Clé Dans La Gestion Et L'accompagnement De Nos Intégrateurs. Vos Principales Missions Seront
- Développement et gestion des relations avec les intégrateurs
- Construire et maintenir des relations solides et durables avec nos intégrateurs.
- Gérer l'ensemble des relations avec les intégrateurs dans votre périmètre.
- Servir de principal point de contact entre Exotec et ses intégrateurs.
- Amélioration de la performance des intégrations
- Superviser les mesures de performance des produits Exotec.
- S'assurer que nos solutions atteignent les niveaux de performance requis pour satisfaire nos intégrateurs et clients.
- Identifier et traiter les problèmes clés rencontrés par les intégrateurs pour garantir une expérience fluide.
- Analyse des besoins et développement du réseau d'intégrateurs
- Comprendre en profondeur les besoins et attentes des intégrateurs.
- Contribuer à l'évaluation et la qualification de nouveaux intégrateurs afin de développer notre part de marché.
- Assurer une coordination efficace avec l'équipe Integrator Success pour garantir la satisfaction des intégrateurs.
- Pilotage et suivi des performances
- Définir des KPIs pour mesurer la qualité et la performance des intégrateurs.
- Organiser des revues commerciales avec les intégrateurs et les parties prenantes internes.
- Mettre en place des actions correctives et des plans d’amélioration continue en fonction des retours terrain.
- Superviser les accords contractuels avec les intégrateurs pour garantir le respect des engagements et des niveaux de service. pour optimiser la gestion des partenaires.
- Diplômé(e) d'une formation Bac+5 en ingénierie ou en école de commerce
- Expérience de 15 ans minimum sur des fonctions similaires
- Solide compréhension des enjeux de l’intégration de solutions technologiques et robotiques.
- Capacité à gérer plusieurs partenaires et à construire des relations de confiance à long terme.
- Excellentes compétences analytiques et capacité à prendre des décisions stratégiques.
- Compétences en négociation
- Anglais professionnel requis
- Couverture mutuelle et prévoyance santé compétitive
- Primes collectives et attribution de BSPCE
- Politique famille avantageuse
- Programme de mobilité interne et internationale
- Nombreuses opportunités de formation et de développement
Informations complémentaires
- Type de contrat : CDI
- Lieu : Lille
- Unknown
Voir toutes les offres de Exotec #J-18808-Ljbffr
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