4 442 Emplois pour Alan - France

Job responsibilities

• Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);
• Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;
• Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;
• Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;
• Other tasks assigned by superiors.

• Three years or above experience in digital energy solution or technical support; with product development experience is preferable.
• Have a good command of English which can be used as working language, local native language proficiency, and multilingual is preferable.
• Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.
• Ability to adapt cross-cultural working environment

Join to apply for the Technical Support Engineer role at Sekoia.io

Join to apply for the Technical Support Engineer role at Sekoia.io

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Sekoia.io

By joining Sekoia.io’s Customer Support, you will become an integral part of a dynamic team dedicated to ensuring our users have the best experience possible . You will provide high-quality technical assistance to troubleshoot issues, guarantee customer satisfaction through exceptional service, and collaborate closely with Product teams and developers to drive continuous improvement.

Your contributions will not only enhance user experience but also help shape the future of our innovative platforms .

Get to know us :

Sekoia.io rethinks cybersecurity with an innovative SaaS solution : an industry-leading AI-SOC platform capable of neutralizing threats before our customers suffer the impacts.

In a world where everything is connected, cyber threats are becoming ever more sophisticated, more numerous and more dangerous. Sekoia.io aims to make these threats painless.

With our latest fundraising of €26 million in 2025 , we will continue to strengthen our highly ambitious international expansion and our technological development to serve our customers.

If you’re passionate about defending the digital world and making a tangible impact , there’s never been a better time to join us !

Your missions :

As a Technical Support Engineer, your missions will be :

• Provide high-quality technical assistance to troubleshoot, diagnose, and resolve issues encountered by users on our platforms.
• Guarantee customer satisfaction through an exceptional level of service
• Respond to customer inquiries via our Zendesk ticketing system while adhering to our SLO
• Track the progress of customer requests and provide regular updates to ensure complete transparency.
• Document technical issues and solutions in our knowledge base to facilitate the work of other team members.
• Participate in internal follow-up to resolve more complex malfunctions, and keep customers informed
• Work closely with our Product teams, Developers, and Customer Success Managers.

The position can be based in Paris, Rennes, or fully remote. Professional trips paid for by the company might be required.

Preferred experience:

• You have an engineering degree or a similar degree
• You have at least 2 years of experience as a Solution Engineer, Customer Support Engineer or in similar tech positions
• Having experiences in Python development and API requests/interactions are mandatory.
• You are fluent in French and in English . Other languages, such as Spanish or German, are a real plus!
• You’re curious about new trends and technological developments
• You have good teaching skills and excellent interpersonal skills
• You see yourself as an autonomous learner , actively investing in continuous self-improvement
• Knowing a few cyber-defense standards (MITRE, NIST, etc.) is a plus

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meet!

• Strong values of collaboration, innovation, trust, excellence, humility and open-mindedness to help you thrive and make your contribution impactful
• Remote-friendly setting : you can be in a hybrid setting (Paris or Rennes) with up to 3 remote days per week, or be fully remote with professional trips once a month
• 100% of the Alan Health insurance package covered by Sekoia
• Swile vouchers of 11€day 50% covered by Sekoia
• Offices located in central Paris (10e) and central Rennes (near the station)

You can learn more about our work environment by checking our Welcome To The Jungle page.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering, General Business, and Customer Service
• Industries Computer and Network Security

Referrals increase your chances of interviewing at Sekoia.io by 2x

Get notified about new Technical Support Engineer jobs in France .

Vert-le-Grand, Île-de-France, France 2 weeks ago

Montpellier, Occitanie, France 4 days ago

Lesquin, Hauts-de-France, France € 000.00- ,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job summary :

The Technical Support Specialist will be responsible for consistently providing high quality resolution of technical issues / questions and on-going customer support.This position will provide first-level trouble shooting and resolution of customer issues.The incumbent will be given latitude to perform minor warranty maintenance, communicate with the Global Masimo Tech Service, Engineering, Marketing, QA, Sales and Clinical Specialist teams, ship products and parts, as well as document and categorize customer questions and issues.This position will also provide phone support to customers regarding the proper use and maintenance of Masimo’s products and applications.Ensuring customer satisfaction is critical and must be accomplished by meeting or exceeding their expectations. Keys to success include:detail orientation, speed, and thoroughness in resolving technical issues.This position will also form part of the Masimo Global support umbrella.Innovation and subject matter expertise will be rewarded with opportunities for career growth and advancement in a company that makes a difference in people’s lives.

Duties and responsibilities:

• Complete first level troubleshooting with customers
• Process returned products that require service from the field and 1) replace defective parts, 2) complete device replacement or 3) transfer to other Masimo facilities (Failure Analysis, Repair Center, etc.)
• Handle return requests for warranty and non-warranty service.Perform Customer Service Order entry
• Report all field failures and customer complaints per the Masimo Quality System
• Work directly with customers on phone support to answer questions
• Identify potential customer training issues and propose solutions
• Assist with delivery of Masimo parts to customers
• Work closely with all Masimo groups:Global Masimo Tech Service, Engineering, Marketing, QA, Sales and Clinical Specialist teams Maintain a list of frequently asked questions
• Communicate product enhancement ideas to Engineering and Marketing
• Provide input to ensure the Customer / Technical support process and procedures are efficient and effective
• Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
• Review customer call information to ensure closure of each incidence
• Able to work with Bio-Hazard products.

Requirements:

• Knowledge of basic engineering principles, troubleshooting, electronics and design.
• Knowledge of Microsoft Windows 7/10 Professional operating systems.
• Strong ‘hands-on’ skills; able to perform detail-oriented work with high degree of accuracy.
• Must be a self-starter, a "hands-on" individual who enjoys challenge and is dedicated to getting the job done with minimal support and direction.
• Good analytical and problem solving skills required.
• Ability to communicate technical ideas clearly to both technical and non-technical staff.
• Must have flexibility in reacting to new situations; adaptability working in new environments.
• Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done
• Effective multi-tasking capabilities. Disposition to travel occasionally to hospitals and/or distributors to support operations and business needs.
• Fluent in French and English

Preferred Education :

• Technical degree, related clinical, medical or technical experience

Are you looking for uncommon opportunities with an extraordinary company?

We are looking for people who can, do and will make a difference.

Are you interested to hear more about this position?

Please send your full application through our website.

To learn more about us, please visit:

We’re Hiring a Technical Support Engineer (L2)

Location: Remote (EU Romania)

Salary: £23,000 -£7,000 per year

At Alliants , we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences .

Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?

Join us as a Technical Support Engineer (L2) in our growing Customer Support team!

The role:

As a key member of the Services team and reporting to the Manager of Customer Support, this role provides advanced L2 technical support for customers utilizing the Alliants Experience Platform (AXP) product suite. Responsibilities include diagnosing and resolving complex issues through detailed code review and system diagnostics, as well as owning and managing tickets escalated from the L1 team to ensure timely and effective resolution. The role serves as a vital liaison between Support, Product, and Engineering teams, fostering collaboration to drive seamless solutions. Additionally, you will contribute to the continuous improvement of the platform by identifying opportunities for enhancement and implementing changes that meet evolving customer needs and ensure consistent performance while striving for excellence.

• Develop a comprehensive understanding of the AXP platform's architecture, APIs, integrations, and deployment environments.

• Conduct in-depth troubleshooting of complex technical issues, including log analysis, code review, and performance diagnostics.

• Debug and resolve product issues at both the application and infrastructure levels using appropriate tools and techniques.

• Perform root cause analyses, identify underlying problems, and recommend effective solutions or code fixes.

• Demonstrating a clear understanding of priority levels (P1, P2, P3, etc.) to effectively manage and resolve issues based on urgency and impact.

• Collaborate with product and engineering teams to drive long-term resolutions for high-impact or recurring issues.

• Executing ad-hoc configuration tasks, front end changes and connecting integrations for clients.

• Monitor system performance to detect trends or anomalies that may affect stability, scalability, or functionality for pro-active customer support.

• Investigate and resolve integration issues with third-party systems and APIs.

• Propose workflow improvements based on recurring issues and feedback from customers or partners.

• Collect and analyze detailed technical data to diagnose and address issues effectively.

• Communicate findings and solutions clearly to both technical and non-technical stakeholders.

• Document root cause analyses and actionable recommendations in comprehensive reports.

• Build and maintain an internal knowledge base of troubleshooting guides, diagnostic tools, and best practices.

• Share expertise with team members to foster continuous learning and collaboration.

• Stay updated on product developments, feature updates, and emerging technologies relevant to the platform.

• Own and resolve escalated issues from the L1 team, ensuring adherence to SLA commitments.

• Identify patterns in support requests to proactively address recurring issues and enhance reliability.

• Create and maintain detailed Jira tickets for development intervention, including clear reproduction steps, logs, and proposed fixes.

• Develop and update messaging templates for new customer setups, including WhatsApp and SendGrid email templates.

• Act as a technical advocate in discussions with engineering teams to resolve issues and drive product improvements.

• Participate in technical review sessions to refine troubleshooting methodologies and practices.

• Lead training sessions for L2 team members to enhance skills and promote best practices.

• Support the L1 team by addressing knowledge gaps to ensure accurate and effective escalations.

• Join ad hoc customer or partner calls as needed, providing expert technical support for swift issue resolution.

Important to have:

• Demonstrated experience troubleshooting SaaS applications, including integrations and configuration issues.

• Strong knowledge of APIs (REST/SOAP) and tools for testing API calls (e.g., Postman).

• Understanding of Webhooks and their integration into applications.

• Advanced system diagnostics in Linux environments (command-line proficiency).

• Proficiency in database management and query writing (PostgreSQL, MySQL, SQL Server).

• Familiarity with programming languages and comfortable reading code and running scripts (e.g Python, JavaScript).

• Understanding of web technologies (e.g., HTML, CSS, JavaScript) for debugging front-end issues.

• Proficiency in cloud-based technologies (e.g., AWS, Azure, or Google Cloud).

• Proficiency in monitoring and logging tools (e.g., Splunk, Datadog, Cloudwatch).

• Familiarity with debugging tools (e.g. Rollbar)

Nice to have:

• Experience in the hospitality industry with knowledge of Property Management Systems (e.g., Oracle, Shiji).

• Proficiency with mobile-specific integrations (e.g., Twilio) and messaging platforms (e.g., Smooch) for seamless customer communication.

• Understanding of Agile methodologies, including principles and frameworks like Scrum and Kanban.

• Proven ability to review and debug application code, in addition to writing scripts (e.g., Python, JavaScript).

• Experience with Git, version control systems, and CI/CD pipelines for debugging and troubleshooting in collaborative development environments.

What’s in it for you?

We know we all work better in an autonomous, collaborative, diverse and equitable space. To support you in becoming the best version of yourself, we offer you:

A competitive salary

Up to 10% annual bonus

️ Remote & flexible working

️ 25 days holiday + public holidays

️ Digital Nomad: travel abroad while working for 30 days a year

Monthly takeaway allowance

£1,500 t ining and development budget each year

To celebrate you joining the team we will plant a Great Oak tree

Alliants celebrate diversity and are committed to creating an inclusive environment for all employees.

Mirakl, leader et pionnier de l'économie de plateforme, propose aux entreprises une suite unique de solutions leur permettant de transformer significativement leur e-commerce afin d'accélérer de façon durable et rentable leur croissance.

Depuis 2012, Mirakl accompagne les entreprises B2C et B2B avec la technologie la plus avancée, sécurisée et évolutive leur permettant de digitaliser leur activité et d'élargir leur offre via la marketplace ou le dropship, faciliter la gestion des catalogues et des paiements de leurs fournisseurs pour plus d'efficacité, offrir une expérience d'achat personnalisée à leurs clients, et augmenter leurs profits grâce au retail media.

Mirakl est le partenaire de choix de plus de 400 entreprises leaders dans le monde, dont Airbus, Astore by AccorHotels, Decathlon, H&M, Sonepar et Toyota Material Handling.

Basée à Paris et à Boston, et avec des bureaux dans 7 pays, Mirakl est certifiée Great Place to Work.

Votre impact :

Vous collaborerez quotidiennement avec les développeurs, les product managers et les équipes Customer Success pour non seulement résoudre des problématiques, mais aussi façonner l'avenir de nos produits. C'est l'opportunité de rejoindre une équipe animée par l'innovation, l'excellence technique et une volonté commune d'apporter de la valeur à nos clients.

Ce poste, basé à Paris, vous permettra de travailler avec une clientèle internationale. Chez Mirakl, nous valorisons le talent technique et votre contribution aura un impact direct sur notre succès.

Si vous recherchez un rôle alliant technologie de pointe, scope international et développement continu, alors Mirakl est l'endroit idéal pour vous !

Au quotidien, vous pourrez :

• Devenir un expert technique de la plateforme de notre solution E-commerce afin d'apporter de l'aide à nos clients présents dans plus de 40 pays.
• Être le premier point de contact en répondant aux demandes techniques des clients tout en bâtissant et entretenant une relation de confiance.
• Améliorer nos outils et processus qu'il s'agisse de workflows ou d'outils intégrant de l'IA.
• Résoudre des problématiques techniques et challengeantes à travers des cas parfois complexes en vous appuyant sur des logs et des APIs.
• Anticiper les incidents grâce au monitoring de performances en temps réel via des dashboards et participer à l'amélioration continue de notre système d'alerting.
• Faciliter la collaboration en travaillant main dans la main avec nos développeurs afin de répondre aux cas les plus techniques.
• Collaborer avec des équipes différentes : des Product Managers, des SRE et Customer Success afin d'offrir une expérience client optimale dont vous êtes le garant(e).

Utiliser au quotidien : Zendesk, Jira, Postman, Datadog, SendGrid, Datagrip, Github, Salesforce, Auth0.

Votre Profil :

• Expertise technique concernant les APIs.
• Expérience avec les bases de données et capacité à écrire des requêtes SQL
• Bonne communication orale et écrite en Français et en Anglais.
• Vous avez à minima 6+ ans d'expérience sur du support technique dans un environnement SaaS.
• Capacité analytique, vous aimez plonger dans des problématiques fonctionnels et techniques.
• Approche proactive pour permettre de répondre aux problématiques de nos clients le plus efficacement possible.
• L'envie de s'inscrire dans un contexte international en étant au centre d'une collaboration inter-équipes.

Mirakl est engagée en faveur de la diversité, de l'égalité des chances et de l'inclusion. Nous célébrons nos différences car nous sommes convaincus que les qualités visibles et invisibles de chaque Mirakl Worker sont une source de force et d'innovation. Dans le cadre de cet engagement, nous étudions toutes les candidatures sans distinction de : genre, ethnicité, religion, orientation sexuelle, handicap, âge ou toute autre caractéristique protégée par la loi.

You live in the Grenoble area? Are you a passionate go-getter who takes great pride in putting your experience to work for your team so that it can shine with success and achievement? Come join us with your enthusiasm and expertise!

We are looking for The perfect candidate for the position of Customer Support Technical Specialist in the Customer Services department. The main responsibility of this position is to provide technical support to customers, distribution networks, and internal users of the technologies and software developed and sold by Creaform. The Creaform Support team also participates in the quality assurance of the software developed by Creaform as well as in the renewal of the maintenance.

You want to know more? Read on, then apply! We should have fun working together!

1. Provide technical support and solutions to technology and software users;
2. In collaboration with expert colleagues, provide technical support and solutions to users of technologies and software;
   • Provide remote troubleshooting
   • Respond to usage-related questions
   • Manage the return of faulty equipment for repair or replacement
   • Manage the files necessary for the use of technologies and their availability on the customer support portal
3. Report improvement opportunities as well as software and hardware quality issues to product experts.
4. Contribute to the development of sales for customer services

• Hold a bachelor's degree (Bac +3 or +5) in computer science or in the technology of physical/electrical/mechanical engineering, or relevant experience.
• Are trilingual (French, German, and English).
• Have good communication skills and experience in customer service;
• Are autonomous, organized, and resourceful;
• Possess analytical, problem-solving, and decision-making skills.
• Have interest in sales and customer service

• Have knowledge of metrology.
• Have an interest in sales and customer service.

• Location: Grenoble, France;
• Competitive salary and benefits;
• Dynamic, stimulating, and open to the world.

Creaform is the ideal place for people who love challenges and who want to take their talent to a whole new level. From reverse engineering to quality control to education and R&D, the company offers rewarding and enriching experiences you simply cannot get anywhere else.