502 Emplois pour Alan - France

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Job Summary:
We are seeking a dynamic and experienced Customer Technical Support & Dispatch Manager to lead our Help Line & Dispatching support team for diagnostics products. This role is critical in ensuring the highest level of customer satisfaction. You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers. You will be a part of the CTS & Coordination European Team and report to the European Senior Manager, Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
This position is located in Villepinte.
Key Responsibilities:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
+ Fluent both in English and French
Travel Requirements:
+ Ability to travel occasionally
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
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Résumé du poste :
Nous recherchons un(e) Customer Technical Support & Dispatch Manager dynamique et expérimenté(e) pour diriger notre équipe de support Help Line & Dispatching pour les produits de diagnostic. Ce rôle est essentiel pour garantir le plus haut niveau de satisfaction client. Vous serez responsable de la supervision et de la gestion du centre d'appels techniques clients et des opérations de répartition, en assurant une communication efficace entre nos équipes de support technique et nos clients.
Vous ferez partie de l'équipe européenne CTS & Coordination et serez rattaché(e) au Responsable Senior Européen du Support Technique Client et de la Coordination, chargé du leadership stratégique de l'ensemble de l'équipe européenne pour améliorer le support et l'expérience client.
Ce poste est basé à Villepinte.
Responsabilités principales :
+ Développer et mettre en œuvre des stratégies, politiques et procédures de support pour améliorer l'efficacité du centre d'appels techniques et des opérations de répartition, afin de garantir la meilleure satisfaction client.
+ Contribuer à l'amélioration de l'expérience client en utilisant les retours du Net Promoter Score (NPS) et la Voix du Client (VOC).
+ Planifier les activités proactives et réactives des ingénieurs.
+ Prendre en charge les problèmes clients, en les escaladant si nécessaire, y compris une communication régulière avec les clients internes et externes.
+ Favoriser une culture collaborative et performante au sein de l'équipe en analysant et en fournissant des statistiques pour améliorer les objectifs et définir les KPI.
+ Promouvoir une culture de haute performance et de gestion du changement à travers le développement des talents, l'engagement et les initiatives de diversité et inclusion (D&I).
+ Se tenir informé(e) des évolutions du secteur et appliquer les meilleures pratiques aux domaines identifiés comme nécessitant des améliorations, en utilisant les outils DBS associés.
Exigences essentielles :
+ Diplôme universitaire dans un domaine pertinent (ex. : génie biomédical, sciences de la vie) ou expérience équivalente.
+ Minimum 5 ans d'expérience en support technique, dont au moins 3 ans dans un rôle de leadership ou de gestion.
+ Compétences solides en leadership et en gestion d'équipe, avec la capacité de motiver et de développer les collaborateurs.
+ Excellentes compétences en communication, à l'oral comme à l'écrit, avec la capacité d'interagir efficacement avec les clients, les membres de l'équipe et les parties prenantes.
+ Connaissance des normes réglementaires et des exigences de conformité dans l'industrie du diagnostic.
+ Maîtrise de l'anglais et du français.
Exigences en matière de déplacements :
+ Capacité à voyager occasionnellement.
Atouts supplémentaires :
+ Expérience dans le secteur de la santé avec plusieurs exemples de gestion réussie de projets complexes et d'équipes, avec capacité à travailler de manière autonome et en équipe.
+ Capacité à penser « hors des sentiers battus » et à exprimer des idées créatives et innovantes.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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Olmix is looking for a technical support to join our Business Unit Animal Care !

Why join our success story ?

Would you like to join an innovative, international and fast-growing company that provides natural solutions to the market? Olmix values are trust, respect, innovation, a culture of excellence and commitment. Joining Olmix means joining a team with an innovative mindset that is the heart of Olmix innovation.

Job context

Olmix China is looking for a motivated Technical Support . The role involves coordinating with sales teams, distributors, and the global technical team to provide technical documents, support customer visits, and follow up on farm trials.

What you’ll do (missions)

• Coordinate with local sales teams, distributors and the internal technical team aboard for all required technical documents.
• Assisting foreign colleagues for customer visits in China.
• Go to farms to follow up product trials.

What you bring (hard skills, soft skills, level of education, experience, …)

Bachelor's degree or plus in animal science, animal nutrition, immunology or veterinarian.

Minimum two years' working experience in large scale swine or poultry farms

Experienced in technical support will be given priority consideration

Good communication skills and proficiency in the English language.

Olmix Office in Beijing, China and required travel and work in the field as needed to support business and technical activities.

️ Interview Schedule

• An initial telephone interview with our HR Recruiter: an opportunity to give you a brief introduction to the position and gather initial information about your profile.
• An interview (in person or by videoconference) with Technical Manager & Commercial Manager: you can talk in detail about your experience and what you’re looking for in your future position.
• Soft skill test via AssessFirst.
• A final interview (in person or by videoconference) with General Director, to talk about what motivates you at work, and to go deeper into your soft skills (based on your tests results).
• A phone call a week after your last interview.

At Olmix, we are committed to being an inclusive employer. We are present in Europe, the Americas and Asia, and we value diversity within the Group.

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