2 943 Emplois pour Alan - France

Overview

This role is ideal for technically savvy professionals with strong problem-solving skills and a customer-focused mindset. As a Technical Support Representative , you will be the first line of support for dental professionals using our iTero products. You’ll handle technical inquiries, resolve software and hardware issues, and ensure a seamless customer experience through remote support and clear, solution-oriented communication.

Responsibilities

• Provide remote desktop support to dental professionals, guiding them through technical issues in a clear and supportive manner.
• Monitor, manage, and close support tickets using Salesforce.com and internal systems, ensuring adherence to SLA response and resolution times.
• Respond to inquiries via phone, email, and team inboxes, maintaining a professional and proactive communication style.
• Escalate complex or unresolved issues to higher-tier support teams or management as needed.
• Maintain and contribute to internal knowledge bases, FAQs, and process documentation to support continuous learning and team efficiency.
• Collaborate with internal departments and distribution partners across Europe and Asia Pacific to resolve customer issues effectively.
• Support onboarding and training of new Technical Support team members or colleagues from other departments when required.
• Identify and suggest improvements to tools, processes, or service workflows to enhance the overall customer experience.

What We're Looking For

• High school diploma required; college degree highly preferred.
• 1–2 years of experience in technical support, help desk, or customer service—ideally in healthcare, medical devices, or a regulated industry.
• Strong troubleshooting skills, with working knowledge of:
  • Windows OS and browser configurations (e.g. Internet Explorer 8–10, Chrome, Safari)
  • Basic networking concepts
  • Remote desktop tools
• Ability to clearly explain technical issues to non-technical users, with a customer-first mindset.
• Experience using Salesforce.com or similar ticketing systems is a strong plus.
• Proactive, solution-oriented attitude with a willingness to learn and contribute to team success.
• Language requirements: Native-level French and strong verbal and written English communication skills.
• Availability to work onsite, 5 days per week.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Review our Applicant Privacy Policy for additional information.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Medical Equipment Manufacturing

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Join to apply for the Technical Support Representative role at Permobil

TECHNICAL SUPPORT REPRESENTATIVE EMEA

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil , the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Position Overview

We are currently looking for a French speaking Technical Support Representative to join our team! You will play a key role in resolving technical issues for customers, users, and internal stakeholders, ensuring the optimal performance of Permobil's products and services. By providing quick and effective solutions to technical challenges, this role improves customer and end-user satisfaction while acting as a key link between customers and the company and sharing feedback to support product improvements. It plays a vital part in upholding Permobil’s high service standards and building lasting relationships with users and partners.

This is an on-site role, based in Paris (Rungis) OR in Melle/Genk, Belgium.

Key Responsibilities

• Deliver remote technical assistance to a diverse range of stakeholders, including users, customers, and internal teams across designated French speaking and other EMEA markets
• Collaborate intensively within the EMEA Technical Support team to enhance technical expertise across all products and ensure high levels of service delivery
• Serve as a second-tier support resource for Service Technicians, Sales Representatives, and Customer Support Representatives
• Foster a strong collaborative relationship with the R&D and Customization & Adaptation departments, who act as a third-tier support for the most complex cases
• Schedule and perform or assign online resolution of customers’ Service needs (e.g. programming) according to defined rate, incl. service documentation and invoicing
• Conduct technical training sessions
• Play a crucial role in the launch of new products or features, including participation in the testing phase
• Monitor and analyze trends in customer inquiries and product issues to identify potential areas for product or process improvements
• Assist in complex warranty claim assessments

Qualifications And Skills

• High school diploma from technical education e.g. mechanic/electrical engineering (a higher degree in Engineering is preferred but not mandatory) or equivalent experience
• 3-5 years technical service / support or similar experience is meritorious
• In-depth knowledge of spare parts and products
• Proficiency in computer skills, particularly with Windows-based programs (Excel, PowerPoint, Teams, etc.), experience from D365 would be an advantage
• Ability to identify issues, propose and implement solutions, and effectively communicate these solutions to key stakeholders
• Ability to quickly absorb information and manage multiple systems and information sources simultaneously
• Fluency in English and French is mandatory, additional languages would be an advantage
• Experience in call-based remote support is a plus

Who Are You

You are a skilled professional with a strong background in electrical and mechanical engineering, capable of excelling in a dynamic technical support role. As a self-motivated and deadline-oriented problem solver, you adapt to complex international environments while effectively structuring and prioritizing tasks to meet stakeholder needs.

With a collaborative spirit, you thrive both independently and in teams, quickly absorbing information and managing multiple systems. As a Technical Support Representative, you provide top-notch support by leveraging your expertise and company resources to address technical issues.

You have a broad understanding of diverse markets and customer needs, and you are willing to constantly learn and continuously improve. Your technical knowledge enables you to assist customers effectively, while your ability to operate remotely showcases your adaptability and strong communication skills, making you a valuable asset in delivering exceptional support.

Why Permobil Is a Great Next Step For You

• You’ll make a difference. Every day. Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
• You’ll make your mark as part of our future. We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
• You’ll feel welcome from day one. We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

More Information

Please apply via our career page no later than October 15th . We will conduct selection continuously so send us your application today!

For additional information about the position, please contact Sofiane Belbachir, Technical Support Manager, , or Zivile Mitkute, Talent Acquisition Partner,

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

More About Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has more than 2000 team members in 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Medical Equipment Manufacturing

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We’re Hiring a Technical Support Engineer (L2)

Location: Remote (EU Romania)

Salary: £23,000 -£7,000 per year

At Alliants , we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences .

Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?

Join us as a Technical Support Engineer (L2) in our growing Customer Support team!

The role:

As a key member of the Services team and reporting to the Manager of Customer Support, this role provides advanced L2 technical support for customers utilizing the Alliants Experience Platform (AXP) product suite. Responsibilities include diagnosing and resolving complex issues through detailed code review and system diagnostics, as well as owning and managing tickets escalated from the L1 team to ensure timely and effective resolution. The role serves as a vital liaison between Support, Product, and Engineering teams, fostering collaboration to drive seamless solutions. Additionally, you will contribute to the continuous improvement of the platform by identifying opportunities for enhancement and implementing changes that meet evolving customer needs and ensure consistent performance while striving for excellence.

Technical Support and Troubleshooting

• Develop a comprehensive understanding of the AXP platform's architecture, APIs, integrations, and deployment environments.

• Conduct in-depth troubleshooting of complex technical issues, including log analysis, code review, and performance diagnostics.

• Debug and resolve product issues at both the application and infrastructure levels using appropriate tools and techniques.

• Perform root cause analyses, identify underlying problems, and recommend effective solutions or code fixes.

• Demonstrating a clear understanding of priority levels (P1, P2, P3, etc.) to effectively manage and resolve issues based on urgency and impact.

• Collaborate with product and engineering teams to drive long-term resolutions for high-impact or recurring issues.

• Executing ad-hoc configuration tasks, front end changes and connecting integrations for clients.

System Analysis and Optimization

• Monitor system performance to detect trends or anomalies that may affect stability, scalability, or functionality for pro-active customer support.

• Investigate and resolve integration issues with third-party systems and APIs.

• Propose workflow improvements based on recurring issues and feedback from customers or partners.

Information Gathering and Communication

• Collect and analyze detailed technical data to diagnose and address issues effectively.

• Communicate findings and solutions clearly to both technical and non-technical stakeholders.

• Document root cause analyses and actionable recommendations in comprehensive reports.

Knowledge Management

• Build and maintain an internal knowledge base of troubleshooting guides, diagnostic tools, and best practices.

• Share expertise with team members to foster continuous learning and collaboration.

• Stay updated on product developments, feature updates, and emerging technologies relevant to the platform.

Process and Incident Management

• Own and resolve escalated issues from the L1 team, ensuring adherence to SLA commitments.

• Identify patterns in support requests to proactively address recurring issues and enhance reliability.

• Create and maintain detailed Jira tickets for development intervention, including clear reproduction steps, logs, and proposed fixes.

• Develop and update messaging templates for new customer setups, including WhatsApp and SendGrid email templates.

Collaboration and Technical Advocacy

• Act as a technical advocate in discussions with engineering teams to resolve issues and drive product improvements.

• Participate in technical review sessions to refine troubleshooting methodologies and practices.

• Lead training sessions for L2 team members to enhance skills and promote best practices.

• Support the L1 team by addressing knowledge gaps to ensure accurate and effective escalations.

• Join ad hoc customer or partner calls as needed, providing expert technical support for swift issue resolution.

Important to have:

• Demonstrated experience troubleshooting SaaS applications, including integrations and configuration issues.

• Strong knowledge of APIs (REST/SOAP) and tools for testing API calls (e.g., Postman).

• Understanding of Webhooks and their integration into applications.

• Advanced system diagnostics in Linux environments (command-line proficiency).

• Proficiency in database management and query writing (PostgreSQL, MySQL, SQL Server).

• Familiarity with programming languages and comfortable reading code and running scripts (e.g Python, JavaScript).

• Understanding of web technologies (e.g., HTML, CSS, JavaScript) for debugging front-end issues.

• Proficiency in cloud-based technologies (e.g., AWS, Azure, or Google Cloud).

• Proficiency in monitoring and logging tools (e.g., Splunk, Datadog, Cloudwatch).

• Familiarity with debugging tools (e.g. Rollbar)

Nice to have:

• Experience in the hospitality industry with knowledge of Property Management Systems (e.g., Oracle, Shiji).

• Proficiency with mobile-specific integrations (e.g., Twilio) and messaging platforms (e.g., Smooch) for seamless customer communication.

• Understanding of Agile methodologies, including principles and frameworks like Scrum and Kanban.

• Proven ability to review and debug application code, in addition to writing scripts (e.g., Python, JavaScript).

• Experience with Git, version control systems, and CI/CD pipelines for debugging and troubleshooting in collaborative development environments.

What’s in it for you?

We know we all work better in an autonomous, collaborative, diverse and equitable space. To support you in becoming the best version of yourself, we offer you:

A competitive salary

Up to 10% annual bonus

️ Remote & flexible working

️ 25 days holiday + public holidays

️ Digital Nomad: travel abroad while working for 30 days a year

Monthly takeaway allowance

£1,500 t ining and development budget each year

To celebrate you joining the team we will plant a Great Oak tree

Alliants celebrate diversity and are committed to creating an inclusive environment for all employees.

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Overview

Principal Consultant at Euro London Appointments - Multilingual IT and Technical

Are you looking for a new international challenge in France for 2025 focused on Technical Support for innovative software solutions?

Eager to use your Dutch and French language skills to make a real difference to our client’s customers, ranging from SMEs to large international groups?

Interested in a career in the dynamic city of Nantes or in the town of Cholet in the Pays de La Loire region of North West France?

If the answer to these questions is yes, why not read on?

Euro London’s client, a French and international leader in HR, payroll, time management and building access control and management software solutions, is currently looking for a fluent Dutch and French speaking Client Technical Support Specialist to be based in their offices in either Nantes or Cholet.

With 20,000 clients worldwide and 5 million users daily of their technology, our client is a renowned and fast-growing company with over 500 colleagues and part of a historic French group that is a by-word for a welcoming and successful family-owned business for over 160 years.

As the company’s client base expands, they’re looking to expand their multilingual and international client support team in either of the above locations to support this European and international growth.

Responsibilities

• Providing technical support to clients using the client’s software, carrying out troubleshooting of incidents escalated from colleagues on the helpdesk team.
• You’ll support the client’s distributors and end clients in the Dutch speaking markets (The Netherlands and Belgium).
• You’ll analyse requests and decide on the best course of action to provide the most appropriate solutions to the client.

Qualifications

• At least one previous experience in software-focused technical support in a Dutch speaking working environment or country.
• A higher education qualification in an IT / Technical discipline.
• Good experience with Windows, Linux, Linux command line, HTTPS, DNS and Networks.
• A strong interest in providing customer support (B2B) and commitment to resolving problems.
• Fluent Dutch and very advanced or fluent French are required; other additional languages (English, Spanish) are beneficial.
• A curiosity for learning and collaboration within a small specialist team of software experts (you’ll receive full product training on joining) as well as for finding solutions using strong analytical skills.
• You’re able to work independently when required and you’re a strong listener; these are vital attributes in the position.

*Note: A driver's license and car are required due to product training for 6-8 weeks in Cholet, which is an hour's drive from Nantes. If based in Cholet, a vehicle enables better mobility in the region. You can also be based in Nantes as long as you can commute on a hybrid basis to Cholet 3-4 days a week.

What’s in it for me?

• You’ll join a dynamic international support team supporting the Dutch, French, English, German and Spanish speaking markets. There’s an excellent culture of inclusion and collaboration between different teams.
• An onboarding and training programme from day 1 for 6-8 weeks, followed by continuous training and learning opportunities.
• Hybrid work benefits (1-2 days a week depending on distance from the office).
• A brand new workplace and buildings with sports facilities on a green campus in Cholet, with employee well-being and career development prospects across several areas (e.g., more technical posts, sales, client/internal training) or a collaborative shared-work space in the heart of Nantes if you work there.
• Training will take place in Cholet, so a personal vehicle may be required for the first weeks if based in or working in Nantes.

If this sounds like the challenge you’re looking for to continue your career in 2025, why not apply today?

Employment details

• Job function: Information Technology
• Industries: IT System, Custom Software Development and Information Services
• Employment type: Full-time

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# # **Job Description:***TECHNICAL SUPPORT ADVISOR** **– Hospitality Tech (Paris-***remote with occasional on-site support***)***Keep hotel operations running smoothly by ensuring our self-service technology performs reliably every day.*Behind every great guest experience is reliable technology. As a Technical Support Advisor, you’ll play a vital role in keeping our hotel clients’ systems running without disruption. Whether remotely troubleshooting or coordinating on-site interventions, you’ll deliver the timely, high-quality support that drives customer satisfaction and long-term success.With more than 3,000 installations in 25+ countries, **Ariane is the world leader in hotel check-in automation** – and we’re just getting started.**About the role**Technical Support sits in the maintenance team, at the intersection of technology and customer service. Your mission is to keep our solutions running reliably, ensuring our clients can depend on them every day.* Customer service – Strong communication skills and a supportive approach are key as you troubleshoot with hotel clients and provide training to ensure they can use our solutions with confidence.* Technology – You don’t need to build our systems, but you’ll need to understand how our systems operate, recognise issues, and escalate them when needed.* Collaboration – You’ll work with R&D, project teams, and field technicians to keep operations smooth and customer satisfaction high.**You’ll be responsible for:*** Troubleshoot and resolve incidents across software and hardware so our hotel clients can continue serving their customers without disruption* Provide first and second-level remote support, escalating complex issues to R&D when needed with clear documentation* Coordinate field technicians for on-site hardware repairs, changes, and testing* Train and guide clients in the effective use of our solutions* Maintain accurate records in the ticketing system for transparency and follow-up* Contribute to our knowledge base and internal documentation to share best practices* Collaborate with internal teams (Project Coordinators, R&D, Sales) to deliver consistent customer satisfaction**What We’re Looking For*** Strong troubleshooting and problem-solving skills* Technical understanding of software and hardware environments* Excellent communication skills in English (French and/or German is a strong advantage)* Ability to stay calm and effective under pressure* Experience in customer support, service desk, or hospitality systems is a plus* Curiosity, adaptability, and a proactive mindset**About the company**Ariane is the world leader in self-check-in technology for the hospitality industry, with nearly 20 years of experience and more than 3,000 hotel installations across 25 countries. Our solutions – including automated kiosks, mobile check-in, and web platforms – help hotels streamline arrivals and departures, improve guest satisfaction, and boost operational efficiency.Since 2024, Ariane has been part of **Jonas Hospitality**, a portfolio group within **Constellation Software Inc.** (via **Vertus**), one of the world’s leading software companies. This gives us the best of both worlds: the agility of a focused maintenance team and the backing of a global organisation. It opens up exciting new opportunities for collaboration, innovation, and long-term growth within the wider hospitality tech ecosystem.At Ariane, we operate with an informal, hands-on culture. We value teamwork, initiative, and delivering first-class solutions. Every team member is expected to think independently, stay curious about the industry and emerging technologies, and embrace change and cross-functional collaboration.By joining our Maintenance team, you’ll play a vital role in keeping our award-winning solutions running in hotels worldwide. You’ll gain international exposure, build deep technical expertise, and be part of a collaborative environment where reliability, initiative, and customer success are valued every day.Send your CV and a short cover letter to – we look forward to hearing from you!# # **Business Unit:**Ariane# # **Scheduled Weekly Hours:**37# # **Number of Openings Available:**1# # **Worker Type:**Regular# **Career Site:**# # **More About Jonas Software:**Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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Overview

Lengow, an intelligent and automated e-commerce platform :

Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

The Support team is made up of around twenty people of all nationalities. Divided in several teams (functional or technical), the technical support team is responsible for providing technical assistance or solutions to customers encountering issues with our software. The team works closely with developers to diagnose problems and enhance software performance. Our objective is to ensure a seamless and satisfying customer experience while maintaining a high level of user satisfaction and loyalty.

In this context, We are looking for a Technical Support Specialist.

Provide assistance and guidance to customers or users facing technical issues with products or services. Technical support professionals aim to troubleshoot and resolve problems promptly, ensuring customer satisfaction and enhancing the overall user experience. Their role is essential in maintaining a positive relationship between the company and its clients, fostering trust and loyalty.

Responsibilities

• Respond to functional and technical support requests in a considerate, accurate, timely and qualitative manner
• Coordinate the technical qualification of bugs and escalate it to our developers: Reproduce, qualify and write summaries of the various incidents
• Manage emergency situations by coordinating client communication and working with our development team
• Communicate new features requests to our product team
• Suggest customer documentation updates or creation in order to reduce the need for assistance

Objectives

• After 1 month: Acquire an in-depth knowledge of our products and services and be able to provide basic technical assistance to customers
• After 1 month: Efficiently handle at least 50% of the simple technical support requests autonomously
• After 3 months: Receive positive feedback from customers regarding the quality and speed of technical support
• After 3 months: Be capable of conducting phone meetings to discuss customer issues
• After 6 months: Be able to handle any type of request
• After 6 months: Train new members of the technical support team
• After 6 months: Be capable of managing external and internal communication during crisis situations
• After 6 months: Contribute to the creation or maintenance of technical documentation
• After 6 months: Actively participate in team meetings to propose ideas for improving support processes

Hiring Process

• HR interview with Alexandre our Talent Acquisition Manager
• Manager interview with Paula (Technical Support manager) and Sophie (Head of support)
• Technical test with Paula
• References and Job offer

Requirements

• You are fluent English and French, another language is a plus
• You have deep analytical skills
• You have a technical background: you like being a problem solver you are not afraid of diving into log analysis; you know how to read an xml or json file; you are at ease with the use of Postman and APIs
• You are a good communicator, empathetic with your clients
• You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
• You are autonomous, proactive and resourceful

Benefits

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance
• Hybrid remote policy
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets
• Remote allowances
• Professional events (Devoxx, Meetup .) and regular internal events

Specific benefits may vary depending on your country of employment (France or Spain).

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