2 Emplois pour Dell - Montpellier
Technical Specialist - Product Support
Publié il y a 6 jours
Emploi consulté
Description De L'emploi
InterSystems is hiring an experienced Technical Specialist who is creative, motivated, and an energetic problem solver to join a group of experts working with a broad range of new and advanced technology.
As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork and cooperation. You will help developers from our technology partners create and support their applications in real-world environments and have the opportunity to work with some of the world's leading organizations in healthcare, finance, telecommunications, and other industries.
Responsibilities
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support for application development using InterSystems technology stack.
- Advise and share best practices with partners regarding installation, configuration, development, and operation of InterSystems-based products.
- Assist in troubleshooting and performance analysis.
- Escalate unresolved issues according to current policies and procedures.
- Create training materials for technical courses such as system custom development.
- Produce technical documentation, including reference materials, installation instructions, user guides, knowledge base articles, and how-tos.
- Enhance customer satisfaction by soliciting feedback and escalating suggestions for product and service improvements.
- Improve response times by enhancing communication, analytical, and learning skills.
- Participate in onsite technical training and support meetings with customers/partners if required.
- Participate in the 24-hour on-call support roster.
- Participate in onsite implementations when needed.
Qualifications
- Knowledge of web-oriented languages including HTML and JavaScript.
- Experience with SQL, data analysis, and database methodologies.
- Knowledge of programming languages, ideally Java or C.
- Experience working as a Developer, Quality Engineer, or Solutions Architect.
- Ability to design and write technical documentation.
- Well-versed in Internet/Intranet concepts.
- Experience with InterSystems products (Caché, Ensemble) is highly desirable but not required.
- Ability to work effectively in a team, possibly across different locations and countries.
- BSc or MSc in Computer Science, Physics, Mathematics, or related fields.
InterSystems is an equal opportunity employer that values diversity and inclusion. We encourage qualified applicants from all backgrounds to apply.
About InterSystems
InterSystems, a data technology provider established in 1978 and headquartered in Boston, delivers a unified platform for next-generation healthcare, finance, manufacturing, and supply chain applications across more than 80 countries. Our data platforms address interoperability, speed, and scalability challenges, helping organizations unlock data's potential. We support our customers and partners worldwide with 24/7 service. For more information, please visit our website.
Required Experience: Seniority level is unclear.
Key Skills: DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Technical Support, Software Applications.
Employment Type: Full Time
Experience: N/A
Vacancy: 1
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Publié il y a 2 jours
Emploi consulté
Description De L'emploi
En tant que membre de l'équipe Zimmer Biomet, vous partagerez notre engagement à fournir mobilité et vie renouvelée aux personnes du monde entier. Pour soutenir notre équipe de talents, nous nous concentrons sur les opportunités de développement, les groupes de ressources d'employés (ERG) solides, un environnement de travail flexible, des récompenses totales compétitives spécifiques au site, des incitations au bien-être et une culture de reconnaissance et de récompenses de performance. Nous nous engageons à créer un environnement où chaque membre de l'équipe se sent inclus, respecté, responsabilisé et reconnu.
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