9 emplois dans ServiceNow, Inc.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Program Director** is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success.
**Key Responsibilities**
+ Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
+ Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
+ Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
+ Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
+ Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
+ Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
+ Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
+ Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
+ Champion the adoption of AI-driven delivery methodologies to accelerate implementations.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
+ Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
+ Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
+ Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
+ Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
+ Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
+ Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
+ Excellent communication, negotiation, and executive stakeholder management skills.
+ Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
+ Ability to travel as required (up to 50%).
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The Partner Manager owns the health, performance, and strategy of the assigned partners within their territory, with a focus on pipeline development, market expansion, and sales execution. This role translates partner strategy into measurable business outcomes by aligning ServiceNow priorities with field and partner execution.
Working closely with Field Sales, Partners, Marketing, Enablement, Sales Operations, and Technical Partner Advisors (TPAs), the Partner Manager drives co-sell motions, identifies new buying centers, expands into new markets and net new logos, and ensures partners deliver successful customer engagements. This role is not solution- or product-specific and focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow Routes to Market.
**What You Get to Do in This Role**
+ Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth
+ Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales
+ Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects
+ Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue
+ Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions
+ Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow
+ Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking
+ Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk
+ Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed
**Success Measures**
+ Partner pipeline growth, and revenue contribution
+ Expansion into new markets, buying centers, and net new logos
+ Consistency of partner execution, governance, and project delivery
+ Field and stakeholder satisfaction
+ Partner maturity, scalability, and enablement effectiveness
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.5-10+ years in partner management, alliances, or ecosystem roles
+ 5 - 10+ years in partner management, alliances, or ecosystem roles
+ Strong understanding of partner-led and co-sell sales motions
+ Experience developing and executing GTM strategies through partner ecosystems
+ Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
+ Ability to influence and operate in a matrixed organization
+ Executive communication and relationship management skills
+ Comfort operating in ambiguity with a bias toward action
+ This role strengthens partner-led growth by ensuring partners are equipped to generate pipeline, expand into new markets, and execute effective sales motions. Through strategic partner planning, joint GTM execution, and close collaboration with TPAs and field sales, the Partner Manager translates strategy into consistent, scalable outcomes that drive ServiceNow revenue growth.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
This is one of the most consequential roles at ServiceNow. You will sit at the intersection of our most important enterprise customers, our field leadership, and our product organization-translating what's happening in the field into how we build, sell, and deliver the platform. You are the connective tissue between customer reality and company strategy.
This role demands someone who can earn trust at the C-suite level on a Monday, brief a GM on roadmap trade-offs on a Tuesday, and coach a field team through a high-stakes deployment on a Wednesday. You will work across Product , Customer Success, Partner, and the BUs-orchestrating resources with a sense of urgency and a bias toward customer outcomes.
**What You'll Do:**
**Customer Engagement**
+ Engage directly with C-suite executives and transformation stakeholders at our most strategically important enterprise accounts
+ Drive functional and domain-specific conversations that move customers from intent to action
+ Work with customers to define use cases and map them to a platform-level strategy-not just point solutions
+ Identify and escalate poor experiences before they become churn risks, and own the resolution path
+ Orchestrate the post-sale deployment and adoption motion for high-value customers-bringing the full weight of APEX, CEG, and our Partner ecosystem to bear on customer outcomes at scale
**Field Leadership**
+ Advise field leadership on how to sequence and prioritize across their account portfolios
+ Drive pipeline at scale when needed, using one-to-many approaches across large account sets
+ Stay closely engaged in high-momentum accounts-advising internal teams and helping sustain deal velocity through close
+ Surface what's landing (and what isn't) in the field to sharpen competitive positioning and sales plays
+ Enable and activate the field to orchestrate across ServiceNow's full resource network, ensuring customers reach successful deployment and measurable outcomes
**Product & Platform**
+ In collaboration with GMs, identify high-value cross-workflow opportunities and advocate for their prioritization on the roadmap
+ Feed unfiltered customer and field signal into roadmap and platform evolution through a structured, repeatable framework
+ Orchestrate APEX product and engineering resources into customer engagements when the moment calls for it
+ Surface opportunities for FDE engagement and flag potential partnership and M&A signals
+ Contribute to the evolution of unified pricing and packaging-including the development of outcome-based pricing models informed by market feedback
+ In partnership with APEX Strategic Program Management and BU Leadership, drive post-acquisition GTM integration
+ 10+ years in enterprise software-spanning sales, customer success, product strategy, or business development at scale
+ A proven track record of operating at the C-suite level with genuine credibility in digital transformation and platform conversations
+ Deep fluency in agentic AI, automation, and platform-led growth motions
+ Experience navigating complex, matrixed organizations-and getting things done across them anyway
+ Strong instincts for when to escalate, when to coach, and when to get out of the way
+ Comfort moving between strategic altitude and operational detail without losing effectiveness at either
+ Experience working across post-sale, product, and GTM functions-not just one of them
+ Willingness and ability to travel up to 50%
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
This executive role is being newly created to support the continued growth and transformation of our EMEA South business. Reporting into the EMEA COO organization, the EMEA South COO will serve as the primary deputy to the SVP of EMEA South - present in the field, engaged with customers, and accountable for business outcomes across a diverse, multicultural region (France, Italy, Spain, Israel, UAE, Saudi Arabia, South Africa).
The role sits at the heart of the EMEA South leadership team, working in close partnership with Core Sales, Solution Consulting, Solution Sales, Marketing, Customer Excellence Group, GPC, other key GTM functions and more importantly with the Chief of Staff and the Strategic Pursuit Lead. Where the Chief of Staff ensures the operational engine of the region runs effectively and GTM programs land with discipline, and the Strategic Pursuit Lead coordinates the region's most complex deals, the COO's focus is squarely on customer impact, field leadership, and revenue performance.
The right person gets their energy from winning - from building relationships at the C-suite, from helping teams close transformational deals, and from raising the bar on what the region can achieve.
In this role you will
+ Act as deputy to the SVP of EMEA South, representing the regional leadership in customer meetings, executive briefings, internal reviews, and strategic external engagements
+ Drive business performance across EMEA South, holding the organization accountable for targets and outcomes alongside the SVP
+ Overlook South Strategic planning, demand generation plan, pipeline excellence and customer adoption by coordinating and giving direction to the extended South leadership team.
+ Represent EMEA COO office in South region by ensuring execution of Pan EMEA initiatives and decisions.
+ Build and sustain senior relationships with customer executives across the region, reinforcing ServiceNow's value at the highest levels of key accounts
+ Engage on strategic pursuits at the executive level, providing senior sponsorship and customer presence while partnering with the Strategic Pursuit Lead on deal structure and process
+ Champion talent development across the region, identifying and growing the next generation of leaders in partnership with country managers
+ Represent EMEA South in EMEA-wide and global leadership forums, actively sharing and seeking best practice across Major Areas and GEOs
**To be successful in this role you have:**
+ Proven track record in enterprise software sales or sales leadership, with demonstrated success in complex, multi-stakeholder deals and GTM coordination & execution
+ Strong customer-facing experience at C-suite level, with the presence and credibility to represent ServiceNow at the highest levels
+ Comfortable acting as a senior delegate and decision-maker in a fast-paced, high-growth environment
+ Strong people leadership, motivated by developing others and building high-performing teams
+ Highly collaborative, able to work across a broad set of stakeholders - including the Chief of Staff and pursuit functions - with clarity and without duplication
+ Experienced in multicultural, multi-country organisations; EMEA South exposure a strong advantage
+ Energetic, resilient, with a growth mindset and a drive to win in a competitive market
+ An effective communicator, credible at executive level both verbally and in writing
Role can be based in Paris, Madrid or Rome.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
As a Senior AI Agent Engineer - Moveworks | Customer Deployment at Moveworks ServiceNow, you'll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.
Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.
**Core Responsibilities & Impact:**
+ **Full-stack Ownership:** Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
+ **Custom Solution Design:** Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
+ **Integration and implementation:** Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
+ **Product Partnership:** Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
+ **Strategic Autonomy:** Consult customers and apply creative freedom in solution design to shape the customer's Agentic AI roadmap.
**About You:**
You are a technical generalist & a "do-er" with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.
+ **Technical Acumen & Curiosity Mindset:** You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and "why is this done that way?"
+ **Technical Mastery:** Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
+ **Product Excellence Obsession** : You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
+ **Reusability:** You share what works with the broader team, and help generalize solutions into reusable templates.
+ **Customer-Centric Soft Skills:** You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
+ **Strategic Guidance & Influence:** Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
+ **Entrepreneurial Drive / Grit:** You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
+ **Ecosystem Partnership:** You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
**To be successful in this role you have:**
+ 5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
+ Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
+ Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
+ Fully independent practitioner who owns work with minimal guidance, applying in-depth knowledge to problems of diverse scope and evaluating multiple factors to arrive at sound technical decisions.
+ Track record of contributing ideas and documentation across project teams, not just within immediate assignments.
+ You are willing to travel up to 25% of the time
**Preferred Qualifications** :
+ Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
+ You have familiarity with Linux and Windows environments and using the command line.
+ You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
+ You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
**What you get to do in this role:**
+ Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
+ Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
+ Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
+ Identify the right specialist/ support resources to bring into a deal, at the right time
**To be successful in this role you have:**
+ 10+ years of sales experience within software OR solutions sales organization
+ Experience establishing trusted relationships with current and prospective clients and other teams
+ Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
+ Experience achieving sales targets
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ The ability to understand the "bigger picture" and our plans around IT
+ Experience promoting a customer success focus in a "win as a team" environment
+ Willingness to travel up to 50%
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Customer Success **Senior** **Platform Architect** is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
+ You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
+ Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
+ Provide a variety of architectural knowledge across multiple workflows.
+ Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
+ Translate goals to outcomes into a customer roadmap.
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
+ Manage technical governance, and a delivery operating model and governance.
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
+ Support the sales effort by scoping and estimating the engagement and change orders.
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform. 
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
+ Management consulting experience
+ Success driving complex issues through analysis and resolution
+ Industry domain expertise
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
**What you get to do in this role:**
+ Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
+ Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
+ Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
+ Identify the right specialist/ support resources to bring into a deal, at the right time
**To be successful in this role you have:**
+ 10+ years of sales experience within software OR solutions sales organization
+ Experience establishing trusted relationships with current and prospective clients and other teams
+ Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
+ Experience achieving sales targets
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ The ability to understand the "bigger picture" and our plans around IT
+ Experience promoting a customer success focus in a "win as a team" environment
+ Willingness to travel up to 50%
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.